Customer Experience Intern

Careem is building the Everything App for the greater Middle East, making it easier than ever to move around, order food and groceries, manage payments, and more. Careem is led by a powerful purpose to simplify and improve the lives of people and build an awesome organisation that inspires. Since 2012, Careem has created earnings for over 2.5 million Captains, simplified the lives of over 50 million customers, and built a platform for the region’s best talent to thrive and for entrepreneurs to scale their businesses. Careem operates in over 70 cities across 10 countries, from Morocco to Pakistan.

About the role

As a Customer Experience Intern you will play a key role in enhancing the overall experience of our customers and captains through consistent communication and support. This position requires a proactive, customer-focused individual who can handle a high volume of calls, provide guidance to captains, and gather valuable feedback for various departments.

What you'll do

• Engage in outreach to captains and customers, providing assistance, guidance, and support to enhance their experience.
• Offer coaching and feedback to help captains improve their performance and address any issues.
• Build relationships through positive, proactive communication and ensure captains are well-supported.
• Reach out to customers and to gather insights and feedback.
• Collaborate with internal teams to improve customer satisfaction and service quality through the collection of survey data and various assigned tasks.

What you'll need

• Strong communication skills, both verbal and written.
• Ability to handle a high volume of outbound calls.
• Attention to detail and ability to provide personalized support.
• Ability to gather and analyze feedback effectively.
• A customer-focused mindset with a dedication to enhancing the customer and captain experience.

What we’ll provide you

We offer colleagues the opportunity to drive impact in the region while they learn and grow. As a full time Careem colleague, you will be able to:

• Work and learn from great minds by joining a community of inspiring colleagues.
• Put your passion to work in a purposeful organisation dedicated to creating impact in a region with a lot of untapped potential.
• Explore new opportunities to learn and grow every day.
• Work 4 days a week in office & 1 day from home, and remotely from any country in the world for 30 days a year with unlimited vacation days per year. (If you are in an individual contributor role in tech, you will have 2 office days a week and 3 to work from home.)
• Access to healthcare benefits and fitness reimbursements for health activities including gym, health club, and training classes.