Community Manager

Toters is an on-demand e-commerce and delivery platform and operate a service that enables customers to get anything in their city at the highest level of convenience.

At Toters, technology is at the heart of everything we do. We have product teams that are working hard every day to create products that make our customers' lives easier. Our engineers are also continuously creating solutions to make our processes more efficient, all in an effort to get to our customers fast and at the best cost. If you are interested in working in a high-growth startup environment, and look to be part of a team that will potentially change the way customers shop in the Middle East, apply now.

We are looking for a qualified Community Manager to join our team. If you are a tech-savvy professional, experienced in social media, PR, and promotional events, we would like to meet you. Our ideal candidate has exceptional oral and written communication skills and is able to develop engaging content. You should be a people person with great customer service skills and the ability to moderate online and offline conversations with our community. Ultimately, you should be able to act as the face and voice of our brand and manage all community communications.

Responsibilities:

• Develop a content plan
• Create engaging content for all platforms, including blog pieces, articles, social media posts, newsletters, and videos. 
• Analyze web traffic and relevant community metrics
• Set and implement social media and communication campaigns to align with marketing strategies
• Provide engaging text, image, and video content for social media accounts
• Respond to comments and customer queries in a timely manner
• Monitor and report on feedback and online reviews
• Organize and participate in events to build community and boost brand awareness
• Coordinate with the Marketing team to ensure brand consistency
• Liaise with Business Development and Tech department to stay updated on new products and features
• Build relationships with customers, potential customers, industry professionals, and journalists
• Stay up-to-date with digital technology trends

Requirements:

• Proven work experience as a community manager
• Experience launching community initiatives (e.g. building an online forum, launching an ambassador program, creating an event series, and writing an email newsletter)
• Ability to identify and track relevant community metrics (e.g. repeat attendance at events)
• Excellent verbal and writing communication skills
• Hands-on experience with social media management for brands
• Ability to interpret website traffic and online customer engagement metrics
• Knowledge of online marketing and marketing channels
• Attention to detail and ability to multitask
• BSc degree in Marketing or relevant field
• Fluency in Arabic, and English is required.