Community Manager

Job Summary: • Lead, recruit, and manage campus ambassadors across multiple locations to increase brand visibility and awareness. • Develop and execute strategies to ensure the campus ambassador program aligns with overall marketing goals. • Provide guidance and support to ambassadors, monitor their performance, and ensure brand goals are met. • Oversee content creation and event planning to foster deeper community engagement. • Conduct training and development sessions to enhance ambassador skills and brand advocacy.

Responsibilities:

1. Recruitment & Onboarding
   

   
   
   • Identify and recruit passionate campus ambassadors from universities to represent the brand.
     
   • Develop and implement an onboarding process that effectively trains ambassadors on brand values and expectations.
     

2. Program Development & Strategy
   

   
   
   • Create and execute strategies to ensure the campus ambassador program supports marketing objectives.
     
   • Plan and manage campaigns, providing ambassadors with necessary resources, tools, and creative content.
     

3. Relationship Management
   

   
   
   • Build and maintain strong relationships with campus ambassadors, ensuring ongoing support and feedback.
     
   • Monitor ambassador progress and motivate them to meet program goals.
     

4. Content Creation & Event Planning
   

   
   
   • Work with ambassadors to create engaging content that resonates with the target demographic.
     
   • Plan and manage on-campus events, activations, and promotions to boost brand visibility.
     

5. Training & Development
   

   
   
   • Conduct regular training sessions to keep ambassadors informed about the brand and marketing trends.
     
   • Encourage professional growth through opportunities in marketing, social media, and event management.
     

6. Reporting & Analysis
   

   
   
   • Track ambassador activities and campaign results to ensure program effectiveness.
     
   • Provide insights and make data-driven recommendations to improve the program.
     

7. Brand Advocacy & Community Building
   

   
   
   • Inspire ambassadors to actively promote the brand and engage their peers.
     
   • Foster a sense of community through virtual and in-person meetups and reward programs.
     

8. Customer Community Engagement
   

   
   
   • Brainstorm and implement innovative ways to connect with customers through virtual events, exclusive content, and other community-building activities.
     
   • Manage a customer community through platforms like WhatsApp to foster engagement and brand loyalty.