Captain
Job Description
We are currently looking for dynamic, and self-motivated Food & Beverage professionals who want to move their careers forward. As a Captain you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as:
• Perform all necessary tasks to service food & beverage according to the standard of performance manual of the hotel
• Acquire in depth knowledge of the food & beverage menu of the assigned outlet in order to assist and provide advice to guests
• Practice good customer relations and attend to customer complaints and queries satisfactorily
• Ensure the Outlet is set-up for service and supervise for a smooth operation
• Direct and supervise the service team to ensure that all duties are performed as per standards
• Ensure that all colleagues have received adequate training to perform their duties
• Ensure proper organization, planning and control of supplies and maintain concise record of all beverage stock in order to ensure that the required is available
• Ensure minimum wastage, breakage and spoilage
• Actively use up selling techniques by exceeding guest expectations and to increase revenue
Skills
Education, Qualifications & Experiences You should ideally have a diploma / degree in the hospitality field with a maximum of two years experiences in a similar role. You should possess a good knowledge in both written and spoken English and a wide familiarity with Micros would be desirable. Previous experiences in minor leadership and supervisory roles are a definite plus.
Knowledge & Competencies
The ideal candidate will be customer driven and an extremely proactive and ‘switched on’ individual with an outgoing, charismatic and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multicultural team and guests alike, while possessing following additional competencies:
Understanding the Job
Taking Responsibility
Recognizing Differences
Customer Focus
Adaptability
Teamwork
Job Location Erbil, Iraq – Kurdistan Located in the heart of Erbil’s thriving business district and extremely close to its major shopping areas, Erbil Arjaan by Rotana is the ideal choice of hotel apartments for corporate and leisure travellers visiting the city. Popular tourist attractions such as the historic Citadel and bustling downtown bazaars are also nearby, while the property is a 10-minute drive from Erbil Internat... ional Airport. An upscale property with 168 modern and fully-furnished serviced hotel apartments, Erbil Arjaan by Rotana is a home away from home, ideal for long-stay guests seeking comfort and convenience. From classic studios to one and two-bedroom suites, there is choice to suit every travellers need. Two international restaurants promise a tempting and extensive range of global cuisine catering to all tastes. For meetings and events, seven fully-equipped and flexible venues offer the latest audio-visual equipment and several seating plan options to meet the needs of a variety of social and business occasions. From gym workouts to relaxing treatments, Bodylines Fitness & Wellness Club will leave guests feeling refreshed and revitalised.
Experience: 2 - 4 Years of Experience
Experience: 2 - 4 Years of Experience
Experience: 2 - 4 Years of Experience
