الوصف الوظيفي
We are looking for a Caf Supervisors to organize daily operations and motivate our staff to provide excellent customer service. Cafe Assistant Manager/Supervisor Responsibilities include scheduling shifts for baristas and wait staff, monitoring daily expenses and revenues and ordering supplies like coffee, milk and snacks, as needed. To be successful in this role you should have work experience with various roles in coffee shops. Also, you should be available to work during opening hours, including weekends and holidays. Ultimately, you will help increase profitability, boost customer engagement and turn our cafe into a favorite local spot.ResponsibilitiesManage day-to-day operations of the cafeHire and onboard new wait staff and baristasTrain employees on drinks preparation and proper use of coffee equipmentCoordinate with vendors and order supplies, as needed (like takeaway cups, coffee, milk and other ingredients)Maintain updated records of daily, weekly and monthly revenues and expensesAdd new menu items based on seasonality and customers’ preferences (for example vegan coffee drinks)Advise staff on the best ways to resolve issues with clients and deliver excellent customer service Ensure all cafe areas are clean and tidyNurture friendly relationships with customers to increase loyalty and boost our reputationRequirementsWork experience as a Cafe Assistant Manager or Caf supervisor or BaristaHands-on experience with professional coffee machinesGood math skillsAvailability to work within opening hours (including weekends and holidays)Excellent communication skills with the ability to manage and motivate a teamCustomer service attitudeDiploma/Graduate in Hotel Management
