About Us:
At Erphub, we specialize in affordable business process automation for small businesses. As a U.S.-based Certified Zoho Partner, we are committed to delivering cutting-edge technology and exceptional service to meet our clients' diverse needs. Join our dynamic team and be part of our mission to empower businesses with innovative solutions
Position Overview:
We're seeking a highly motivated and dedicated Zoho System Administrator to join our team. The Zoho System Administrator will be instrumental in ensuring the highest level of client satisfaction by providing technical support, conducting client satisfaction assessments, assisting in projects, and serving as the primary point of contact for client queries.
Responsibilities:
- Technical Support Handling: Respond promptly and effectively to technical support tickets raised by clients. Troubleshoot and resolve issues to ensure timely and satisfactory resolution.
- Client Satisfaction: Conduct regular client satisfaction calls, surveys, and interviews to gather feedback and identify areas for improvement. Implement measures to enhance overall client satisfaction.
- Team Support: Collaborate with the team and offer assistance in various projects, sharing expertise and providing guidance where necessary.
- Primary Point of Contact: Establish and maintain strong relationships with clients, serving as their primary point of contact for all queries and concerns.
- Training Materials Development: Develop and prepare generic training materials for clients, ensuring they have access to comprehensive resources to maximize the benefits of our products/services.
Requirements
Education: Bachelor's degree in Business Administration, Information Technology, or a related field.
Excellent English Proficiency:
Exceptional written and verbal communication skills in English are essential, as this role involves direct interaction with clients.
Professional Experience:
Minimum of 5 years of Zoho One experience in their respective fields, with a proven track record of delivering excellent client support and maintaining client relationships.
Technical Aptitude: Strong technical understanding to comprehend effectively and resolve clients' technical issues.
CRM Experience:
Prior experience with Zoho One is mandatory and any other related CRM platforms like Salesforce, Hub spot, etc., is a plus, although not mandatory.
Customer-Oriented: A customer-first approach with a passion for ensuring client satisfaction and building lasting partnerships.
Problem-Solving Skills: Demonstrated ability to analyze complex situations, identify solutions, and implement effective resolutions.
Team Player: Ability to collaborate and work seamlessly with cross-functional teams to achieve common goals.
Time Management: Strong organizational skills and the ability to prioritize tasks in a fast-paced environment.
Adaptability: Willingness to adapt to evolving technologies, products, and client requirements.
Benefits - Competitive salary and quarterly performance-based bonuses
- Health coverage for spouses, kids, and parents
- Flexible working hours
- Night allowance
- Gym allowance
- Career growth opportunities within a dynamic, innovative company culture.
