Workplace Service Delivery Manager

• The Global Workplace Capital Maintenance Cost Management Lead will be the main point of contact for Accenture Workplace Leadership and will ultimately be responsible for the quality of the capital maintenance plan and the subsequent delivery of the plan. This will include strategic support on the process of creating the capital maintenance plan to better maintain Accenture’s Real Estate Portfolio.  Additionally, they will work closely in partnership with peers in the Finance, Technology, and Real Estate teams to improve the efficient management of our capital investment.

• Key responsibilities include:

  
  
• Provide financial management and oversight for Infrastructure Workplace Capital Maintenance Management related to Fiscal year planning and forecasts.
• Ensure that capital plan is prepared and set each year and that leadership is aware of MU performance against the plan.  Review MU estimates and provide feedback.
• Accountable for the plan, monthly reporting process, and rolling forecast.  Assess progress against Plan, identifying gap and variation analysis of spend and timing of actual spend and ensuring EACs have been updated in a timely manner.
• Review project capex and invoicing trackers ensure timely updating of timelines, budgets and risks for all build outs.
• Assist MU teams to identify resource and skill gaps in estimating and cost management.
• Assist MU teams to move from 1 year plans to 3 years plans with focus on fixed asset registrar to more easily identify and support maintenance works and timelines.
• Provide quality assurance to ensure data coming from projects is accurate and timely.
• Identify, seek approval for, and manage enhancements for ICF including assessing future opportunities to integrate and support automation of data inputs
• Identify opportunities for standardization for increased consistency across all areas related to cost including estimating, financial management and reporting of projects.
• Escalate issues and support resolution of cost related cross region / cross function project issues, risks, and/or conflicts.
• Operate as a gatekeeper and liaison with Global Initiative project teams to ensure scope and timeline is well defined to allow accurate estimating before adding to MU and Local budgets.
• Oversee change control process during the Fiscal Year to add or remove projects from scope.
• Stakeholder / Relationship management with MU Workplace Leads and teams to enable strong working relationships and effective communication.
• Oversee and manage team to support monthly processes, reporting, distribute workload.
• Strong People Development skills.

Required Skill -

• Excellent communication skills and ability to lead conversations with stakeholders.
• Experience working in workplace related tools or process is an added advantage.
• Working with multiple teams leads and/ or different functions and is responsible for creating an inclusive working environment for all the team members.
• Supporting leadership to ensure alignment of strategy throughout the function.
• Learns new applications, technologies, and skills through intensive hands-on experience.
• Requires analysis and solving of complex problems. Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures.
• Requires understanding of the strategic direction set by senior management as it relates to team goals.
• Primary upward interaction is with senior management.  Generally, interacts with peers and/or management levels within Accenture.
• Requires minimal guidance when determining methods and procedures on new assignments.
• Decisions often impact the team in which they reside and occasionally impact other teams
• Operations Management
• Performance Management
• Escalations Management
• Analytical Skills
• Workplace Services Management
• Presentation Skills/Storytelling Skills
• Stakeholder Management

Work Exp-

• 10-15+ years of business and/or real estate or workplace cost management experience

·Financial management experience with understanding of the delivery of capital projects

·Technical skills and ability to leverage and manage large data sets

• Education -

Graduate/Post grauduate in any financial discipline i.e. MBA (Finance), CA or equivalent.

• 10-15 years of business and/or real estate / workplace cost management experience

·Financial management experience with understanding of the delivery of capital projects

·Technical skills and ability to leverage and manage large data sets

·Strong communication, organization time management and problem-solving skills  

·Strong track record of building relationships with stakeholders

• Strong multi-tasking skills with the ability to manage multiple projects
• Ability to function as a Team Player and maintain a good working relationship, yet think and act independently with professionalism, discretion and confidentiality
• Attention to detail and willingness to flex based on business priorities

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 750,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us atwww.accenture.com

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