Workplace Host

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Workplace Host 

Our goal is to provide enhanced workplace experiences that will be long remembered by our clients. In this role you will be a part of delivering a best-in-class experience for our client’s personnel, customers, and guests in a connected workspace which promotes a culture of inclusion and safety.
With a focus on creating an environment that enhances productivity, collaboration, and well-being, you'll have the opportunity to create exceptional workplace experiences and drive LSEG colleague satisfaction and engagement to create opportunities for everyone to flourish.

Job Summary

The WorkPlace Associate is responsible for the delivery of amazing client and guest experiences by ensuring that all customers are assisted in a welcoming, professional, and friendly manner.  This client-facing role provides the opportunity to combine your passion for service, brilliant people skills, and enthusiasm for creating a hospitality-focused workplace environment.

Job Responsibilities

• Engage with LSEG colleagues and callers in a way that makes them feel assisted in a helpful and timely manner.
• Demonstrate confidence, professionalism, responsiveness, and exceptional customer service skills.
• Be aware of all activities happening in your location.
• Connect with customers and support teams to proactively anticipate needs, identify issues, and deliver creative solutions.
• Collaborate with all services within the facility and work with facilities management to ensure a safe and comfortable work environment.
• Identify potential risks and escalate, as appropriate, to ensure no privacy breech, security incident or disruption to the LSEG’s operations occur.
• Perform ad hoc assignments and administrative support as required.

Switchboard

• Answer and handle all phones in a timely manner and accordingly to established standards.
• Report any issues with the equipment in a timely manner and conduct regular testing to ensure operations.
• Maintain all records, such as call volumes, and report as required.

Room Bookings

• Respond to all queries per the established standards and timeframes.
• Be proactive in the way you manage requests and look ahead to anticipate customer needs and avoid operational disruption.
• Ensure all catering, AV, equipment, and seating needs etc. are captured in the booking system(s)/tool(s) so customers receive an excellent experience.
• Report any issues with the software tools in a timely manner.
• Ensure all established processes with regards to back-ups, records, data, and reporting are followed.

Qualifications

• Minimum 1- 2 years of previous customer service, security, or hospitality-related experience.
• People Person: The best part of serving others is creating experiences for them that go beyond the expected.
• Flexibility and positive attitude in managing shifting daily priorities.
• Excellent Communicator: Providing amazing experiences requires the ability to communicate professionally through the spoken and written word.  Fluency in English required.
• Knows how to multi-task and prioritize while ensuring consistent and elevated guest experiences and accuracy.
• Working knowledge of a range of information technology tools and platforms.

Working knowled

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.