الوصف الوظيفي
JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Workspace Experience EnablerWork DynamicsWhat this job involves:This position is responsible for creating “Delight” by breeding a Customer-Centric Experience for Occupants and Guests within assigned portfolio, with the focus on providing outstanding Experience in the Workspace.This candidate will have a deep understanding of the Workspace and the Surrounding areas and become the single point of contact for daily Workspace needs on the office floors and a counsel to the Guests present.The role acts as an embedded point of contact for the JPMC Global Real Estate (“GRE”) team regarding Workspace activities at a Site level and supports account initiatives by driving consistent implementation and delivery through nudge behaviours.A pivotal aspect of this role is active engagement and interfacing with the lines of business and occupants as the ultimate service recipients.MAJOR RESPONSIBILITIESTransforming to the Workspace Team of the futureCreates Occupant DelightHas a natural hospitality-orientated communications acumenEmbedded “Go To” trusted Workspace partner fostering all-level relationshipsUnderstands business traits/ cadence/ needsDeep Workspace & Surrounding area knowledgeShares observations regarding any misalignment to nudge behaviours to workspace assistant managerSingle Point of Contact for issues resolution & Workspace change within allocated floorsProblem solves & Resets space on the flyActs as basic “counsel” regarding space needs/options as per Workspace StandardsBe part of a highly proactive, responsive, dynamic and agile teamEstablish direct relationship with the client business units and their neighbourhood community, understand their issues, display confidence and satisfy needs and requirements of all requestsEscalate facilities issues to assistant manager when necessaryParticipate in ad-hoc projects when requiredClient/Stakeholder ManagementDeliver an exceptional quality of service to the Client, as reflected by Client feedbackActively recover feedback from the end userLeadership / Staff ManagementActively encourage an environment that supports teamwork, co-operation, performance excellence and personal successOperations ManagementConduct floor rounds covering all employee touch points and ensure all proactive observations are raisedBe present of allocated floors including lobby to interact with employees and promote firm’s agendaConnect with employees on a day to basis and develop an connect to drive feedbackEncourage the employees to share their feedback on the firm provided toolPlan and execute employee engagement eventsResponsible and accountable for all service requestEnsure service deliverables are met with SLA and KPIRecord utilization of social spaces present on allocated floorsCoordinate with different service partners to ensure all concerns are closed on timeMust be customer focused and be proactive in establishing customer relationshipsSolves all concerns and reset spaces on the goWhen necessary raise risks to assistant managerEstablish direct relationship with the client business units and their neighbourhood community, understand their issues, display confidence and satisfy needs and requirements of all requestsContinuous Improvement implementationActs as basic “counsel” regarding space needs/options as per Workspace StandardsEnsure the delivery of all operational requirements as per the client scope of works across siteOversee office premises and delivery of hospitality services for usersProvide administrative support of issuing work order to vendors as and when requiredEscalate facilities issues to management team when necessaryParticipate in ad-hoc projects when requiredProactively follow up any survey platform on sites to ensure all requests/complaints are being addressed in a timely mannerSound like you? To apply you need to be:Experience of 2 + years in hospitality – hotels, aviation industry / coworking spacesAn added benefit would be a Bachelor’s degree/ Degree in Hotel Management, business or other related field.Able to adapt in a fast-paced working environment and versatile in meeting client changing needs and requirementsStrong analytical, organization and administration skillsExcellent communication verbal and writtenMust be customer focused and be proactive in establishing customer relationshipsProven ability to function effectively as part of a teamCritical Competencies for Success (with corresponding ‘I am JLL behaviours’)Client Focus & Relationship Management – ‘I Value my Customers’Demonstrates proactive & professional approach to customer service and stakeholder engagementHas a natural hospitality-orientated communications acumenAbility to interact with a wide range of client staff, including senior levelsAbility to manage conflict and balance between client and firm requirementsHas a customer service oriented attitude People Management and Team Leadership – ‘I am a Team Player’Ability to lead team effectively, train them well and promote open, constructive and collaborative relationships at all levelsProgram Management & Organizational Skills – ‘I am Proactive’Proven ability to manage multiple and complex operational matters on a daily basislead team effectively, train them well and promote open, constructive and collaborative relationships at all levelsProblem Solving & Strategic Thinking – ‘I am Innovative’Capacity to deal with ambiguity and solve complex problems effectivelyAnalytical, proven ability to solve problems using a quantitative approachProven ability to employ holistic approaches and looks at long term solutionsOther Personal CharacteristicsNatural communicator who enjoys engaging at all levelsCreative mindsetSelf-motivated and confidentExhibits honesty & trustworthinessOpen to new ideas & willing to challenge status quoWorks well with diverse teams from various countries/culturesWhat you can expect from usYou’ll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things.Keep your ambitions in sight and imagine where JLL can take you... Location: On-site –Mumbai, MHIf this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!JLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
