Workforce Management Sr Analyst - C12 - CHENNAI

Enterprise Workforce Management is a new capability that is being built at Citi that provides Citi leaders and managers with frameworks, standards, procedures, and tools to ensure adequate Organizational Health and Resource Management across the bank. The Workforce Management Senior Analyst contributes to the development and improvement of processes, tools and metrics for [the area or function]. Requires an understanding of how various work streams collectively integrate within the sub-function, as well as coordinate and contribute to the objectives of the businesses and functions. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required as well as ability to handle ambiguity and navigate a fast paced environment.

Responsibilities:

• Contributes to the implementation and measurement of key strategies and processes relating to Organization Design & Structure, Job Architecture Adequacy, Demand & Capacity Planning, Skills Management, Dual Roles & Matrix Reporting Lines and Resource Planning.
• Foundational understanding of the business and HR needs and priorities to inform the execution of workforce management/human capital strategy globally
• Contributes new ideas towards conceptual frameworks to help solve problems, as well as hands-on delivery of frameworks. Continuously gathers insights and recommendations from work.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
• Ability to drill-down, discern and analyze data to provide insights for the business
• Collaborates with the Businesses/Functions, SHROs/HRAs, Talent Acquisition and L&D, external experts etc., globally to execute successfully on the strategy
• Participates in ongoing communication across the global business to engage all global employees in initiatives, processes and updates

Qualifications:

• 5-8 years experience
• Consistently demonstrates clear and concise written and verbal communication skills
• Proficient in Microsoft Office with an emphasis on MS Excel
• Self-motivated and detail oriented

Education:

• Bachelor’s/University degree, Master’s degree preferred; managerial experience

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