الوصف الوظيفي
The Workforce Enablement team provides the data, analytics, and resource management services to ensure Customer Operations’ staffing levels are appropriate to handle the needs of the business.The Manager of Workforce Enablement provides actionable insights to the business delivery teams including forecasting & planning, productivity, headcount tracking, and dashboarding. This role is the key interlock between Customer Operations, Human Resources, Finance, Talent Acquisition & Operational Excellence teamResponsibilities:Forecasting & Planning:> Develop detailed resource models to show headcount utilization and the need for major CO delivery team functions> Collaborate with Finance to align with budget implications, HR to identify and plan for how many people to hire and when, and L&D to coordinate the training process> Partner with HR and finance to drive Customer Operations location strategyHeadcount Reporting & Analytics:Tracking of the recruitment pipelineTracking of BusinessCase headcount and BPI resource/efficiency outcomesProduction of detailed resource plans for each CO FunctionsProductivity Tracking: Provide robust measures of efficiency/productivity for each major business delivery team functionStakeholder Engagement:· Work closely with Customer Operations team, HR and Finance partners to ensure Workforce Planning meets the business needs· Should be able to create and maintain internal control, setting benchmarks and giving feedback on data performance and recommended actions.· Develop and produce performance information with which to inform, engage and influence various levels of operational management.Manager:Coach, train, and evaluate Workforce Planners to build Capacity planCreate a high-performance culture by managing effectively, differentiating performance, developing talent, and building diverse teamsDashboarding & reporting of capacity plan.Key Behaviors:Continuously adopt a pragmatic, flexible, and responsive approachAbility to prioritise critical tasks whilst simultaneously managing competing demandsMaintain constructive and supportive working relationships with stakeholders across the groupAbility to gather business and technical requirements.Highly organized and motivated to ensure delivery of key projects & programsQualifications:5+ years of experience leading a workforce management program, delivering resourcing plans for a variety of support and back office processing functionsTrack record of designing and being accountable for the delivery of a global workforce management strategyExceptional communication and stakeholder management skills and experience partnering with senior business leadersExperience working in a highly complex global matrix environmentDeep understanding of workforce planning, tools and methodologyUnderstanding of business processes improvement and methods of workingHigh level of initiative, dynamism and driveStrong interpersonal skills with all levels of staff with excellent verbal and written communicationExcellent planning, administration and organization skillsLSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject.If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.
