Workday Support Admin

*This role may involve working across different regions and require flexibility to work varied shift timings as necessary.

As an HRIS Support Admin, you will be the primary technical expert for Workday HCM modules, providing essential support to ensure the system operates seamlessly. This role requires a hands-on approach, strong problem-solving skills, and the ability to work collaboratively with various stakeholders to resolve complex issues and improve system processes. You will be responsible for entering Workday data on behalf of HR, making data changes or corrections, maintaining supervisory organizations, and handling HR-related inquiries and tickets.

Key Responsibilities:

• Provide technical support for Workday HCM modules, ensuring system issues reported by end-users are investigated and resolved promptly.
• Assist with bi-annual system upgrades, testing, and analyzing new features to ensure a smooth transition.
• Develop and maintain documentation, including system configurations, processes, and procedures.
• Enter HR data into Workday and maintain accurate and up-to-date information.
• Make data changes or corrections as required.
• Maintain supervisory organizations within Workday.
• Answer tickets from HR regarding Workday issues and provide timely resolutions.
• Gather requirements for system enhancements and translate them into effective Workday configurations.
• Identify test scenarios, develop test scripts, and provide key support in User Acceptance Testing (UAT) to ensure system accuracy and functionality.
• Serve as the subject matter expert for Workday, researching and assessing technology needs, identifying system/process improvements, and delivering technological solutions that support operational excellence.
• Contribute to system strategy, security, and governance, ensuring compliance and data security best practices.

Must Haves:

• 2+ years of experience as a Workday Admin.
• Experience with the following modules: HCM, reporting, talent, absence, benefits, and compensation.
• Experience providing technical support for enterprise applications.
• Strong problem-solving and troubleshooting abilities.
• Excellent prioritization and time management skills, with the ability to provide timely follow-up and resolution.
• Self-sufficient and problem solver.
• Comfortable working in a global company.

Nice to Have:

• Experience with EIB/Mass upload.
• Workday Pro Certification.

We need to see:

• Demonstrated ability to collaborate effectively with internal stakeholders to understand and translate business requirements into Workday configurations.
• Proven experience in identifying test scenarios, developing test scripts, and supporting UAT to ensure system accuracy and functionality.

Day-to-Day Responsibilities:

• Enter and maintain HR data in Workday on behalf of HR.
• Perform data changes or corrections as needed.
• Maintain supervisory organizations in Workday.
• Respond to HR tickets related to Workday and provide timely resolutions.
• Gather and analyze requirements for Workday system enhancements.
• Develop and maintain system documentation.
• Assist with system upgrades and new feature testing.
• Ensure compliance with data security and governance best practices.
• Serve as a technical resource and subject matter expert for Workday within the organization.

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About Monks

Monks is the global, purely digital, unitary operating brand of S4Capital plc. With a legacy of innovation and specialized expertise, Monks combines an extraordinary range of global marketing and technology services to accelerate business possibilities and redefine how brands and businesses interact with the world. Its integration of systems and workflows delivers unfettered content production, scaled experiences, enterprise-grade technology and data science fueled by AI—managed by the industry’s best and most diverse digital talent—to help the world’s trailblazing companies outmaneuver and outpace their competition.

Monks was named a Contender in The Forrester Wave™: Global Marketing Services. It has remained a constant presence on Adweek’s Fastest Growing lists (2019-23), ranks among Cannes Lions' Top 10 Creative Companies (2022-23) and is the only partner to have been placed in AdExchanger’s Programmatic Power Players list every year (2020-24). In addition to being named Adweek’s first AI Agency of the Year (2023), Monks has been recognized by Business Intelligence in its 2024 Excellence in Artificial Intelligence Awards program in three categories: the Individual category, Organizational Winner in AI Strategic Planning and AI Product for its service Monks.Flow. Monks has also garnered the title of Webby Production Company of the Year (2021-24), won a record number of FWAs and has earned a spot on Newsweek’s Top 100 Global Most Loved Workplaces 2023.

We are an equal-opportunity employer committed to building a respectful and empowering work environment for all people to freely express themselves amongst colleagues who embrace diversity in all respects. Including fresh voices and unique points of view in all aspects of our business not only creates an environment where we can all grow and thrive but also increases our potential to produce work that better represents—and resonates with—the world around us. 

While we continue to grow our teams, please be mindful of fraudulent job postings and recruiting activities that may use our company name and information. Please be mindful to protect your personal information, especially your national identification number, and bank account information during a recruiting process. While Monks may reach out to potential candidates via LinkedIn, we will always ask applicants to apply through our website (https://monks.com/careers) and will never ask for payment or bank account information during the recruitment process.