Are you passionate about delivering exceptional client service and driving operational excellence? At J.P. Morgan, we offer you the opportunity to join our Wholesale KYC Operations (WKO) team as a Client Onboarding Analyst. In this role, you'll play a crucial part in managing client relationships and facilitating the onboarding process. Join us to enhance your skills, collaborate with industry leaders, and be part of a team that values innovation and growth.
As a Client Onboarding Analyst in the Wholesale KYC Operations Middle Office, you will manage the front office relationship for business requests in KYC onboarding, remediation, and renewals. You will facilitate the end-to-end client onboarding process, ensuring all due diligence documentation is sourced and delivered to the KYC production team. This role offers you the chance to act as a subject matter expert, guide clients through KYC requirements, and collaborate with key stakeholders to ensure seamless onboarding.
Job responsibilities:
- Manage new business requests received from the Front Office and facilitate the KYC process end to end. Act as a Subject Mater Expert and Due Diligence Expert to guide clients through the KYC requirements and variation of documents which may fulfil due diligence requirements .
- Conduct in-depth analysis on the ownership structure of the client on publicly available sources (not limited to company registries) or client documentation, and seek additional confirmation or approvals as required
- Work closely with the Front Office and potentially direct with clients as required, to obtain all necessary supporting evidence to full KYC due diligence
- Follow up with KYC production teams to ensure onboarding is completed within agreed timeframes
- Liaise regularly with the business to conduct workload planning, review status of key onboardings and prioritize open requests
- Interact frequently with key stakeholders such as Legal, Compliance, Credit and Operations to develop strong partnerships, eliminate roadblocks and ensure continuity of information flow across the groups
- Assist Relationship Managers with overnight screening, client exits and any other KYC related tasks as required
- Manage personal workload and priority items and ensure timely escalation of key risks or issues to management
- Keep informed of any changes to processes and procedures, regulatory change and ensure open verbal dialogue with colleagues across the region
- Identify and execute process improvements, provide guidance and support on key process and technology initiatives to the business
- Undertake the Video Verification process for individuals as part of KYC requirement to Identify and verify the related party individuals of the client
Required qualifications, capabilities, and skills:
- Bachelor's Degree or equivalent
- Strong knowledge of KYC and Client onboarding with at least 2 years of experience in Audit, Control, Risk, AML, and/or Research
- A working knowledge of KYC/Compliance/AML procedures and standards
- Knowledge of multiple client types (i.e. Corporates, Special Purpose Vehicle, Trust, Financial Institutions, etc.)
- Knowledge of financial industry with in-depth expertise in various lines of business (Corporate Investment Bank and heritage lines of business)
- Strong verbal and written communication skills
- Strong time management, organizational, relationship building skills
- Quality client focus, strong controls mind-set and strong customer service skills(e.g. oral and written communication skills)
- Prior experience of adhering to controls and compliance standards
- Ability to grasp/learn concepts and procedures quickly
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
