Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
VP, Technical Program Manager – SendWho is Mastercard?
Mastercard is a global technology company in the payments industry. We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.
Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.
Overview:
Transfer Solutions is responsible for driving Mastercard’s expansion into new payment flows such as Disbursements & Remittances. The team is working on creating a market-leading money transfer proposition, Mastercard Move, to power the next generation of payments between people and businesses, whether money is moving domestically or across borders, by delivering the ability to pay and get paid with choice, transparency, and flexibility.
The Product & Engineering teams within Transfer Solutions are responsible for designing, developing, launching, and maintaining products and services designed to capture these flows from a wide range of customer segments. By addressing customer pain points for domestic and cross-border transfers, the goal is to scale Mastercard’s Disbursements & Remittances business, trebling volume over the next 4 years.
If you would like to be part of a global, cross-functional team delivering a highly visible, strategically important initiative in an agile way, this role will be attractive to you.
• Do you like to be part of a team that is creating and executing strategic initiatives centered around digital payments?
• Do you look forward to developing and engaging with high performant diverse teams around the globe?
• Would you like to be part of a highly visible, strategically important global engineering organization?
The Role:
What’s it all about and what we expect you to do day to day?
• Lead and manage large-scale technical programs (USD $400M+) that span multiple engineering domains.
• Develop strategic plans to support business growth, efficiency, and scalability through effective program execution.
• Define and drive program roadmaps, setting clear goals, timelines, and milestones aligned with business objectives.
• Serve as the primary interface between engineering, product, and executive teams to align on program requirements, resources, and success metrics.
• Partner closely with Product Management, Engineering, and Operations leaders to prioritize initiatives, address technical dependencies, and resolve potential roadblocks.
• Understands the business strategy and design approaches within product, program or domain with depth to be credible and effective with teams they work with. Can competently and independently represent team’s services.
• Drives simplification in complex architectures/integrations to enable speed of delivery within a program area. Knows when additional technical guidance is required (i.e. from principal engineers and SMEs).
• Oversee the planning, execution, and delivery of technical programs, managing scope, timelines, and risk mitigation strategies.
• Establish and manage budgets for the program, ensuring that all initiatives remain within financial limits and align with overall financial goals.
• Drive project governance, status reporting, and proactive risk management to ensure programs remain on track and within budget.
• Establish program metrics, KPIs, and reporting mechanisms to monitor progress, identify opportunities, and make data-driven decisions.
• Collaborate with finance teams to produce regular budget forecasts and updates for executive stakeholders, ensuring financial transparency.
• Lead organizational change management initiatives, ensuring smooth adoption of new processes and systems.
• Maintain effective communication strategies to provide program updates, risks, and dependencies to executive leadership and key stakeholders.
• Build, mentor, and lead a high-performing team of technical program managers, setting a clear vision, goals, and development plans.
• Foster a culture of accountability, growth, and continuous improvement within the program management function.
• Empower team members with the skills and resources to manage complex projects while balancing hands-on leadership.
• Plays active role in mentoring and recruiting
• Active participant in the TPM community/guild and a force multiplier - educates the larger community on best practices. Contributions are noteworthy and recognized across the organization.
All About You and What you need to bring:
• Deep knowledge of program management methodologies (Agile, SAFe, Lean) and experience managing complex, cross-functional programs
• Strategic thinker with a growth mindset. Proven ability to lead and motivate teams across geographies, with a demonstrated track record of building and scaling high-performing TPM teams
• Hands-on leader with a strong understanding of software engineering, product development lifecycle, and familiarity with cloud technologies, APIs, and DevOps practices
• Comprehensive understanding of the business domain, the systems, and the products in your space, and understand their accountabilities, boundaries, limitations, scale factors
• Understand reasons behind architectural decisions. Uses technical judgment to challenge and validate assumptions to vet engineering architecture.
• Anticipates bottlenecks, risk and dependencies. Adequately apply agile practices to unblock, ROAM Risks and eliminate dependencies to create flow of work.
• Has skills to conduct product demos and co-ordinate with product owners to drive product acceptance signoffs
• Experience in budget management, financial forecasting, and developing business cases with a focus on ROI.
• Data-driven decision-making skills, with expertise in using program metrics to optimize and scale processes
• Collaborative leader with a commitment to fostering a diverse and inclusive team culture.
• Bachelor’s degree in computer science or a related field. 15+ years in program management, with at least 5 years in a leadership role in a technical or product-focused organization.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
