The Program Management Lead is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Recognized technical authority for an area within the business. Requires basic commercial awareness. There are typically multiple people within the business that provide the same level of subject matter expertise. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Significant impact on the area through complex deliverables. Provides advice and counsel related to the technology or operations of the business. Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family.
Responsibilities:
- Supports planning, directing and coordination of day-to-day activities of running a program or portfolio of programs.
- Applies in-depth understanding of how areas collectively integrate within the subfunction as well as coordinate and contribute to the objectives of the entire function; and, requires basic commercial awareness.
- Assesses creation and signoff of program plan and charter, benefits management plan, stakeholder management plan, acceptance plan, and central program issue log.
- Oversees program plans meet business needs as described in the program initiation documents.
- Ensures all stakeholders are identified and included in scope definition activities and understand the program schedule and key milestones.
- Works with Program Sponsor to ensure business case cost benefit analysis is in line with business objectives.
- Ensures all areas of the program are appropriately staffed.
- Monitors program commitment from those assigning resources.
- Escalates program risks to the Program Director, or Program Sponsor, when appropriate.
- Creates the program risk management plan.
- Works with procurement team to create, administer, track, and eventually close program contracts.
- Makes recommendations for training and development needs for assigned personnel.
- Evaluates subordinates' performance and makes recommendations for pay increases, promotions, terminations, and other personnel actions.
- Directs area supported through responsibility for delivery of end results and shared responsibility for budget management; accountable for resource planning.
- Ensures essential procedures are followed and contributes to defining standards.
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Qualifications:
- 6-10 years of experience in Third Party Management
- Above average communication skills with experience in dealing with senior management
- Strong negotiation skills with internal stakeholders
Education:
The additional job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required:
- Conduct and manage operational activities along with oversight of Third Party relationships to verify that the governance, risk, and controls are performed and completed in a timely manner.
- Act as subject matter expert (SME) to senior stakeholders and /or other team members to help them understand TPM Inter-Affiliate framework.
- Perform data analysis of large sets of data utilizing Excel formulas to monitor the efficiency of business processes.
- Communicate with Senior Managers, Business Stakeholders, multiple lines of defense, business process owners, and functional areas to build and maintain strong partnerships.
- Resolve TPM Process-level escalations coming from internal partners.
- Assist with change management of Enterprise-Wide Operating Procedures.
- Support creation of requirements for improving business and oversight processes to create lasting solutions for minimizing losses from failed internal processes, inadequate controls, and emerging risks.
- Compile and present reports for regional boards on TPM compliance as well as any relevant TPM updates and/or addressing concerns.
- Provide transparency into the effectiveness of key TPM deliverables for senior management, through regular monthly reporting and ensuring the accuracy of the reporting.
- Educate sectors/businesses on proper use of TPM framework, procedures and tools in alignment to our Third party management policy.
- Facilitate and coordinate with various Policy Owners in areas such as Data Privacy, Export Licensing, Information Security and Continuity of Business (CoB).
- Identify opportunities for better control and productivity enhancement through various process reengineering initiatives and automation projects including but not limited to Robotic Process Automations.
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Job Family Group:
Project and Program Management
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Job Family:
Program Management
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Time Type:
Full time
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