Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism.
Shape your Career with Citi
Citi Internal Audit (IA) provides independent assessments of Citi’s control environment, risk management and governance for key stakeholders including Citi’s board of directors, senior management and regulators. We are a global function with over 2,500 professionals providing assurance across all of Citi's businesses.
We’re currently looking for a high caliber professional to join our team as Vice President, Learning Advisor Lead - Hybrid (Internal Job Title: Learning Advisor Lead – C13) based in Mumbai, India. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:
Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.
We empower our employees to manage their financial well-being and help them plan for the future.
Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
We have a variety of programs that help employees balance their work and life, including generous paid time off packages.
We offer our employees resources and tools to volunteer in the communities in which they live and work. In 2019, Citi employee volunteers contributed more than 1 million volunteer hours around the world.
In this role, you’re expected to:
The Learning Advisor Lead is a strategic professional who stays abreast of developments within learning and contributes to the strategy by understanding their team, function, and broader business area. They should be a recognized technical specialist with the learning space with basic commercial awareness with a risk and control mindset. Developed communication and diplomacy skills are required to guide, influence and convince others, in particular colleagues in the team and function. They make a significant impact on the area through complex deliverables and programs. They provide advice and counsel on design and development of training or suggest other options where training is not the best option. Their work impacts the global team, which eventually affects the overall performance and effectiveness of Citi and its stakeholders Whilst this role is specifically for Internal Audit learning it will have regular contact with the wider learning team across Citi.
More specific to this role, the successful candidate should be able to work on design, development, and delivery of key programs for the global Internal Audit team with a focus on Europe, Middle East, Africa, and Asia. The new team member will work on ensuring that each program has proven efficacy measures that cover the embedding of learning as well as the return on investment/experience. The programs this individual will be involved in include (but are not limited to):
Fundamentals program: A brand new program for all global audit team members across a range of mediums (e-learn, virtual and face to face) that provide the team with a solid and consistent understanding of the key audit activities.
Lead Auditor Academy: A three tier global talent-related program that covers both technical and behavioral skills for junior through to senior managers. Whilst this program is very established, new ideas and updates are needed on an ongoing basis. Much of this program is face to face and virtual, but we are looking for ways to incorporate more e-learning as pre and post resources as well as a strengthened alumni network.
Audit Owner and Controller Academy: A global talent-related program for senior managers that serves the next step up from the Lead Auditor Academy with similar format but at a more introductory phase. Work will be carried out into 2025 to fully update and refresh this program.
Onboarding program: A program for all new joiners coming into the function, this is a mix of technical and professional skills related training and activities across a range of mediums.
Specialist onboarding programs: Summer Analyst program, Analyst program and Military Officer program. Each program again has a mix of modalities and timeframes and each needs to be refreshed and reinvigorated. These programs involve working with the HR and Military Officer program coordinators.
Responsibilities:
Works on the entire lifecycle of learning from design and development through to delivery and evaluation for a range of global programs including learning for all global team members, new joiners, and role-specific programs.
Understands relevant Internal Audit, Practices, and Learning and Development priorities and opportunities for capability building, performance improvement, cultural development, and overall impact.
In partnership with other Learning Advisors, provides management and consulting to the Internal Audit team partners and proactively identifies and prioritizes the L&D opportunities to support successful business outcomes.
Helps develop and execute parts of the learning and development strategy for the Internal Audit function.
Works with other learning advisors to advise and guide the analysis of current versus future state gaps and identifies root causes to determine the appropriate solution and how success should be measured.
Helps to market, evaluate, and communicate the impact of initiatives with the Internal Audit team.
Monitors and communicates progress with other learning colleagues as well as HR partners and navigates any variation in expectations with them.
Collaborates with colleagues across HR to provide integrated experience for the Internal Audit team.
In partnership with other learning advisors, implements the strategy for consistently measuring the effectiveness of training.
Stays abreast to latest external market trends and anticipates their impact on future capability requirements for the Internal Audit team.
Is responsible for assisting the tracking and monitoring of the learning budget for their specific focus area.
Stays current with newest technologies for digital and adaptive/personalized learning and drives innovation and creativity within all learning programs.
Works with subject matter experts to design high quality, needs based, learning programs in e-learning, virtual and face to face mediums using development software and preferred suppliers, that adheres to Citi Standards and policies.
Appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Key Competencies and Qualifications:
6-10 years’ experience in Learning and Development.
5+ years’ experience in design and development of learning (all modalities).
Strong understanding of risk and controls including the audit function is desirable.
Extensive Instructional Design experience and proven ability to design and develop large and/or complex training modules and broader programs using a variety of tools.
Able to set appropriate learning objectives and outcomes to enable measurement of efficacy across the learning programs that are developed.
Extensive experience developing training modules with e-learning software. Use of Brainshark, Area 9 (Rhapsode) and DominKnow will be an advantage, but not a necessity.
Ability to manage multiple deliverables concurrently and operate with high standards within tight timeframes.
Consistently demonstrates clear and concise written/verbal communication.
Able to edit lengthy text passages and pull out the key points to ensure a memorable learning experience.
Proficient in MS Office with an emphasis on PowerPoint and Excel.
Self-motivated and detail oriented.
Team player who values creativity and diverse perspectives.
Strong ability to advise and consult with all levels of stakeholders including senior leaders in the function and more broadly across Citi.
Solutions focused and innovative problem-solving skills.
Proven influencing and relationship management skills.
Proactive leadership and motivational skills.
Proficient at facilitating virtual and face to face classrooms both in presenting and supporting presenters.
Highly adaptable and positive about change and ambiguity.
Ability to remain calm under pressure and act quickly.
Education:
Bachelor’s/University degree, Master’s degree preferred but not essential.
Bi-lingual is an advantage, but not a necessity.
Formal learning-related and design-related qualifications are an advantage.
Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact. Take the next step in your career, apply for this role at Citi today https://jobs.citi.com/dei
------------------------------------------------------
Job Family Group:
------------------------------------------------------
Job Family:
------------------------------------------------------
Time Type:
------------------------------------------------------
Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View the "EEO is the Law" poster. View the EEO is the Law Supplement.
View the EEO Policy Statement.
View the Pay Transparency Posting