At Nielsen, we believe that career growth is a partnership. You ultimately own, fuel and set the journey. By joining our team of nearly 12,000 associates, you will become part of a community that will help you to succeed. We champion you because when you succeed, we do too. Embark on a new initiative, explore a fresh approach, and take license to think big, so we can all continuously improve. We enable your best to power our future. As a key leader within the Enterprise IT organization, reporting directly to the Chief Information Officer (CIO), the VP of End User Computing and Client Experience (EUC/CX) will be responsible for establishing a world-class, cutting edge end user technology experience for all Nielsen employees by leveraging the latest technologies and industry-best practices. This leader will also drive employee enablement and efficiency throughout the complete lifecycle from onboarding to internal corporate tooling and support while building a high-performing global team by attracting / retaining top talent and fostering a culture of continuous improvement that obsesses over the employee experience.
Key Responsibilities Include:
Lead and inspire a team of IT managers and professionals across multiple disciplines including Service Desk, Desktop Support, Corporate Tools, Desktop Engineering and Audio / Visual Technology, Active Directory, Telecom cultivating top talent and fostering a culture of continuous improvement where obsessing about the employee experience is at the heart of everything we do.
Stakeholder Management: Cultivate strong relationships with key stakeholders, including business leaders, technology teams, security and end-users, understanding their needs and priorities, ensuring that end-user computing solutions and the client experience are world-class
Drive enhanced efficiency via process automation, Ai, organizational transformation and the latest industry technology solutions.
Implement industry-best practices and automation opportunities across the Enterprise to drive improved experience and efficiency across all areas.
Ownership of all EUC and corporate tools including strategy, innovation, operations and support.
Implement End-User Computing Governance Framework: including policies, standards, and procedures and own the associated governance company-wide.
Training and Education: Develop and deliver training and educational programs focused on end-user computing tools, best practices, and security awareness. Enhance end-user proficiency and promote a culture of responsible technology usage.
Serve as a senior member of the Enterprise IT Leadership team, driving transformational change across organizational lines
Required Skills
Minimum of 15 years of global IT experience, with at least 7 years in a senior leadership role, preferably in the Tech, Media, or Telecom sector
Extensive experience providing inspirational leadership for teams in large, mission-critical enterprise environments.
Proficient executive thought leadership skills and EUC / Cx subject matter expertiseIn-depth knowledge of the latest industry best practice EUC / Cx technologies, solutions and practices.
Excellent executive communication and stakeholder management skills across all levels of the organization, from C-Suite to hands-on engineering personas.
Strong, demonstrable experience in driving improved efficiency and high customer satisfaction via automation and self-service.
Strong financial management, analytical and critical thinking skills Strong experience in a multi-sourced model (insource and outsourced) including RFP and vendor mgmt experience Working knowledge of IT frameworks such as ITIL, including key processes – knowledge, incident, change, service request and major-incident management.
