Voice & Collaboration Implementation Engineer - Manager

Who we are looking for:

We are seeking a motivated and detail-oriented IT Voice and Collaboration Engineer to join the State Street Network Engineering team. The successful candidate will assist in implementing and designing our IT Voice infrastructure while ensuring the continued management, and support of the environment. This is a tremendous opportunity to join a global organization and develop network and telephony skills in support of the next generation data center and cloud architectures. Ideal candidates will have basic network and voice experience and be highly motivated to expand their knowledge in traditional voice, telephony solutions in public cloud.

Responsibilities:

• Experience in the design, implementation, transformation, troubleshooting and support of technologies including VOIP, IPT, collaboration tools, Audio/Video Conferencing
• Proven experience of design, delivery, and transformation of IPT/UC environments
• Work with colleagues in other technology and business groups to understand technology and business requirements
• Work with peers to define the overall strategic direction for the collaboration solutions.
• Create, develop and support solutions to complex technical, procedural, and logistical problems
• Develop, document and update standards documentation
• Be the technical escalation point for IP Telephony suite of products

Required Skills and Experience

• Basic networking knowledge.
• General telecom knowledge - PSTN/Fax.
• Knowledge of CUBE/Cisco CUCM.
• Troubleshooting skills and understanding of telephony/UC protocols, H323, SIP, T38, TLS and Codecs
• Experience setting up and working with Oracle SBC.
• Prior experience in a banking environment will be preferred.
• Working knowledge of Genesys cloud contact center solution will be beneficial.
• Nice recording knowledge will be a bonus.
• Minimum 8-12 years’ experience in the Voice & Collaboration field
• Demonstrated ability to work under intense pressure when resolving complex issues with strict deadlines
• Problem Management: proactive and forward thinking to identify and manage incidents. 

 Soft Skills

• Strong analytical and problem-solving abilities.
• Excellent communication and interpersonal skills.
• Attention to detail and organizational skills.
• Ability to work collaboratively in a team environment.
• Ability to work independently under minimal guidance
• Associates degree or equivalent desired
• Demonstrated ability to work under intense pressure when resolving complex issues with strict deadlines
• Strong written and communication skills

Why this role is important to us:

Our technology function, Global Technology Services (GTS), is vital to State Street and is the key enabler for our business to deliver data and insights to our clients. We’re driving the company’s digital transformation and expanding business capabilities using industry best practices and advanced technologies such as cloud, artificial intelligence and robotics process automation.

We offer a collaborative environment where technology skills and innovation are valued in a global organization. We’re looking for top technical talent to join our team and deliver creative technology solutions that help us become an end-to-end, next-generation financial services company.

Join us if you want to grow your technical skills, solve real problems and make your mark on our industry.

About State Street:

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You’ll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.

Discover more at StateStreet.com/careers

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