Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Vice President, Value Enablement & OptimizationJob Summary
The Vice President will serve as a key driver of Mastercard Services' customer success and revenue optimization strategies. This leadership role is responsible for designing and implementing innovative frameworks, cutting-edge tools, and actionable insights that empower customer-facing teams to quantify, communicate, and maximize the value delivered to clients. With a scope encompassing pricing strategies, pre-sales enablement, and post-sale optimization, this role ensures alignment with Mastercard's overarching growth objectives while addressing evolving client needs.
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Key Responsibilities
Strategic Leadership
• Develop and execute a holistic Value Enablement & Optimization framework to strengthen customer success and drive scalable, sustainable revenue growth.
• Act as a strategic partner to global and regional teams, ensuring alignment on goals and delivering measurable client and organizational outcomes.
• Serve as a thought leader on Customer Success strategy, value-based selling, and customer lifecycle optimization, influencing high-level decision-making and shaping Mastercard's strategic direction.
• Identify market trends, competitive insights, and innovation opportunities to refine value delivery strategies.
Customer Success Enablement
• Create and deploy tools and methodologies that quantify and communicate tangible value realization for clients, enhancing trust and partnership.
• Collaborate with Customer Success teams to integrate data-driven insights into client interactions, ensuring long-term satisfaction, loyalty, and business impact.
• Lead initiatives to develop self-service analytics tools that enable customer-facing teams to produce actionable, tailored insights efficiently.
• Provide frameworks for consistent measurement of client outcomes, supporting the continuous improvement of customer success programs.
Post-Sales Revenue Optimization
• Partner with cross-functional teams, including Sales, Product, and Finance, to identify and implement strategies that optimize revenue while aligning with client value delivery.
• Develop and oversee robust revenue assurance practices, ensuring consistent tracking and realization of value across all client engagements.
• Implement performance diagnostics and value tracking processes to uncover opportunities for improved revenue generation and cost efficiency.
• Build scalable models for revenue optimization that adapt to diverse regional and market dynamics.
Team Leadership
• Recruit, mentor, and lead a high-performing team of experts in value quantification, enablement, and optimization.
• Foster a collaborative and innovative team culture, emphasizing accountability, excellence, and alignment with Mastercard’s values.
• Establish clear roles and responsibilities within the team to ensure seamless execution of initiatives and strategic priorities.
• Drive professional development and succession planning to build long-term organizational capability.
Analytics and Insights
• Lead the creation and deployment of advanced analytics tools, such as Customer Value Calculators, Value trackers, and performance dashboards, to support pre- and post-sale activities.
• Integrate comprehensive market research and client insights into strategies to ensure relevance and competitive differentiation.
• Provide regular performance updates to senior leadership, highlighting key metrics, success stories, and areas for improvement.
• Leverage AI/ML-driven solutions to elevate predictive capabilities and identify emerging opportunities for value delivery.
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Qualifications
Experience
• Progressive leadership experience in strategy, consulting, analytics, pricing, or customer success, preferably within the payments, financial services, or technology sectors.
• Proven track record in building and scaling value-based frameworks, tools, and processes that drive measurable business impact.
• Demonstrated success in leading cross-functional initiatives and fostering collaboration across diverse teams.
Skills
• Exceptional strategic thinking and analytical problem-solving skills, with the ability to navigate complexity and ambiguity effectively.
• Strong executive communication and influencing skills, with experience engaging senior leadership and external stakeholders.
• Deep expertise in customer success enablement, pricing strategy, and revenue optimization.
• Proficiency in leveraging advanced analytics tools and platforms, with exposure to AI/ML-driven insights as a significant advantage.
Education
• Bachelor’s degree in Business, Economics, Finance, or a related field is required; an MBA or advanced degree is strongly preferred.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
