Vice President, User Experience This position leads Nielsen’s product user-experience and design. The ideal candidate is someone highly collaborative and thrives in a fast-paced environment across a broad set of Audience and Media Measurement products. They will lead the UX team to success across research, ideation, conception, design, prototypes and testing across the product portfolio. They possess a strong acumen for User Experience and UI design and combine that with a data-oriented mindset. They possess excellent communication skills to effectively articulate the problem space and the possible solutions to other stakeholders as a part of the product management team.
Responsibilities
We are looking for a dedicated individual proficient in B2B SaaS product user experience and UI design. The solutions they produce will be customer-centric, will leverage qualitative data and feedback from Product, Customer Success, Engineering, and other stakeholders. Successful candidates will:
Be part of the product organization and will lead the charge for user experience and design for new product features that solve for client use-cases. You will understand the problem space, client workflow, ideate on solutions, and create initial mockups and prototypes when necessary to facilitate the best process – from feedback to final outcomes.
Be comfortable leading discovery sessions and aggregating feedback from various stakeholders. You will be able to say “no” to wrong ideas and be comfortable taking risks.
Leverage engagement data to help inform decisions and identify levels of risk associated with making experience changes.
Have self-motivation and strong communication to work across product management, engineering, and customer success teams. Be comfortable working in a fast-paced environment with shifting priorities, ambiguous problems, and rapid iterations.
Collaborate with other areas of the business, including product management and engineering to discover/define the best UX for new products and features that solve client problems (drive discovery) and ensure progression towards business KPIs
Collaborate with other areas of the business, including product management and engineering to discover/define the best UX for new products and features that solve client problems (drive discovery) and ensure progression towards business KPIs
Act as a bridge between product and engineering to find the best balance between best product experience and practical technical limitations (balance effort and perfection).
Leverage product engagement data to make informed UX decisions - familiarity with product analytics tools such as Pendo, Heap etc. is a requirement.
Refine and drive design philosophy, principles and guidelines through a design system oriented approach across products.
Prepare and perform usability tests with users to gather direct feedback.
Manage the UX and Design functions for the Nielsen product suite. This includes leading the team of designers including team meetings, reviews, personal development, mentoring and coaching. Be a contributor to the work while managing and mentoring the UX/Design team (player/coach role).
Have 10+ years’ experience as a UX Designer, including 6+ years as a leader of a UX function
Have a proven record of leading user-experience for B2B products
Experience building product design, content and customer research teams. Demonstrate a portfolio showcasing results, processes, best in class user experience and products
Be detail driven, and able to manage time across several projects at the same time
An Expertie of design, usability and research best practices.
Excellent leadership, strategic and analytical thinking, communication, problem solving, influencing and interpersonal skills
Understand how to get things done, embracing the reality of working across teams to move teams and important initiatives forward
Can cut through noise to promote what is good for the organization
Builds trust, guides peers and team through risk and change - Leverage networks to navigate the company landscape
Embraces ethics, following company policies - handles conflict management, refrains from judgment before understanding the big picture and different views
Experience working with digital advertising technologies, CTV/OTT platforms is highly preferred
