Vice President Risk Stewardship – Quality Assurance

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Vice President Risk Stewardship – Quality Assurance  .

Business - Risk and Compliance

Principal responsibilities

Impact on the Business

• Maintaining a robust Quality Framework (Quality) culture across Financial Crime Risk stewardship function that focuses on improving service Quality and providing structured feedback on an on-going basis and working with the VP’s/ trainer teams to eliminate non value activities and improving Quality outputs.
• Lead the change and deployment of the Quality function, preserving its independence with no conflict of interest and ensuring a responsive structure exists within the Quality process for providing constructive and consistent feedback.
• Quality management of process performance including details on areas of opportunities based on the standard Quality methodology and risk assessment.
• Identify performance improvement opportunities and work with key stakeholders.
• Support the deliverance of appropriate training/refresher programmes to improve process and Quality of risk stewardship support, automation, calibration and coaching as appropriate.
• Review, question and engage with key stakeholders to facilitate the resolution of differences.
• Maintain and update Quality Framework to ensure alignment with the Risk Stewardship roles and responsibilities.
• Represent FC Quality outcomes in relevant governance forums and attend to all internal and regulatory audits and inspections relevant to the business covered.
• Lead / liaison with relevant stakeholder within Group / regions/ markets to provide expertise and support on all FC Quality related matters.
• Ensure that appropriate, timely and relevant risk information is provided to stakeholders and Risk Management forums.