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Description
Business Banking
Through Business Banking our global network offers comprehensive support and services to businesses in the SME market. From expanding overseas to managing the cash and trade flows of an established enterprise, the Business Banking team of Relationship Managers and Product Specialists provides a range of end-to end solutions designed to help small and large businesses reach their potential.
We are currently seeking an experienced professional to join the Business Banking team.
Job Introduction
The role holder will work closely with the RM supporting delivery of a professional relationship management service to customers, prospective customers and professionals. The job holder is required to provide high quality service to his/her internal and external customers; taking ownership and completing all tasks in a timely manner This supports the bank’s long-term strategy to lead business by establishing and maintaining long term relationships with businesses, treating customers fairly, identifying their needs, delivering solutions to meet those needs and providing an excellent customer service.
Principal Responsibilities
- Actively source New to Bank customers for Asset as well as Liability business to build a new portfolio adhering to the parameters related to minimum revenue threshold from the NTB relationship.
- Maximize HSBC share of wallet through cross selling transaction banking products.
- Ensure all sales processes are properly followed and activity data is updated in the system within stipulated timelines.
- Maintaining quality of portfolio for Asset customers and Liability customers by regular visiting and interacting and monitoring business activities .
- Develop proficiency in job related skills through exposure to training programs.
- Minimize customer complaints received. Handle customer inquiries and complaints in a way that demonstrates excellent service.
- Maintain and ensure due observance of HSBC Internal Control Standards, including the timely implementation of recommendations made by internal/external auditors and external regulators. Ensure awareness of compliance requirements and implementation of Group Compliance Policy.
- Maintain awareness of operational risk including its identification, assessment, mitigation and control, loss identification and reporting in accordance with section 4 of the Group Operations FIM.
- Foster a compliance culture and implement Group Compliance Policy by managing compliance risk in liaison with the Head of Group Compliance, Regional Compliance Officer, Area Compliance Officer or Local Compliance Officer, ensuring adequate compliance resources are in place and training is provided, and optimizing relations with regulators
