Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Vice President, Product Management-TechnicalOverview
Mastercard seeks to define a world beyond cash. To accelerate this mission, we are committed to building and scaling products as well as applications that transform payments of any type through consistent customer experiences.
The Customer Connectivity Platforms Program (“Platform Services”) was created to provide the tools to support scalable, safe ways for our customers to interact with Mastercard through enterprise messaging services, API and event gateways and file transfer services.
As the Vice President of Product Management-Technical for Platform Services you will work with a global team to set the vision for this program alongside engineering counterparts; execute upon a clear roadmap driving incremental value through each release; and, provide the necessary stakeholder management and customer engagement both internally and externally to ensure Mastercard is building platforms that scale to the needs of our business and customers.
You have a curiosity to keep abreast on the latest technologies and have a proven track record of being a thought leader and influential advocate for building and scaling global platform products.
Job Description
Lead a global organization defining the structures and operating mechanisms that optimize the skills and execution methodology of your team
Own the long-term view (3-5 years) and complete platform portfolio and make trade-off decisions within it
Work with other product teams to ensure strategies are aligned
Drive a data driven and continuous learning culture across your organization
Ensure team culture consistently demonstrates alignment with leadership principles; visibly ties department decisions to leadership principles and tenets
Develop a culture of test and learn experimentation and innovation to solve core business and end customer needs in the platform product domain
Define and build your own scorecard to continuously monitor and analyze key performance indicators and use this data to drive incremental improvements
Rigorously inspect the platform products and execution metrics of your PM-Ts using your own tech depth and business acumen to assess risks and continuously raising the delivery bar
Manage escalations
Actively encourage the development of your managers and your technical staff while continuously raising the bar on performance, technical depth, product management results, and people management as you hire new PM-Ts
Engage directly with customers to help shape product roadmap
Experiences
Experience and proficiency with cloud technologies (IaaS, PaaS, serverless technology, NoSQL databases), microservice design, near real-time, scalable fault tolerant platform design, API design, and distributed systems operations in a DevOps model
Demonstrated ability to operate with complete independence and autonomy
Proven track record of data driven decision making and applying continuous improvement methodologies across teams
Demonstrated experience as a leader of leaders with the ability to develop talent (both managers and individual contributors)
Able to hold your own in debates with technical architects, engineers, and designers
Comprehensive experience in agile delivery methodologies
Can communicate to executives, peers, and staff with impact, eloquence, and authenticity
Demonstrated experience building organizational relationships, partnering with and influencing executive leadership while commanding the respect of the individual engineers across the organization
Formalize best practices into frameworks and evangelizes with other Mastercard teams
Help leadership craft responses for escalations of customer/business facing product issues
Has thrived and succeeded in delivering high quality technology products/services in a high growth environment where priorities shift rapidly
Proven ability to lead in a matrix environment
Strong interpersonal and talent management skills, including the ability to identify and develop product management talent
Able to understand and navigate complex regulatory requirements
Qualifications
Business acumen
Customer-first mindset
Excellent written and verbal communications skills
Business and/or software engineering degree preferred
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
