Vice president Operations - Global billing and Liquidity

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HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Vice president Operations - Global billing and Liquidity

Business: Global Operations

Principal responsibilities

• Effective management of an extensive network of stake holders within HTS, GLCM, Regional payments teams and other global functions; to ensure accelerated and seamless roll out of GBS/GRMB from a Service Delivery perspective.Responsible for overall management of the Billing and liquidity, including Production (Operations BAU activities) and Deployment (UAT– for countries supported by GBS and Liquidity).Successful delivery / implementation of GRMB/ LMS / new system platform across products/ markets
• Responsible for overall management of the Liquidity Services team catering to global countries and multiple products, ensuring effective delivery of the Liquidity proposition. This includes Production (Operations BAU activities) and Deployment (UAT / PVT activities).Lead planning, execution and sign off of User Acceptance Testing and Production verification testing of new countries / clients onto GBS/ Correspondent bank charges (CBC) ,as required.Manage incidents caused by external factors through co-ordination and timely communication.Participate in evaluation of new functionalities / enhancements where required.Define service delivery requirements as part of new product proposition.Overall management of operational framework for Billing and Liquidity Utility including setup of procedures, quality checking model, management information reporting requirements, system setup and contingency preparedness.Ensure that standard practices around end-to-end workflow management, training, operational performance management is embedded into each proposition.Ensure that the standard set of operational requirements are defined, documented and then embedded as 'core' into each deployment/ release whilst ensuring appropriate documentation and sign off for any variance / deviation.Ensure that the Payments Service delivery teams (in-country and offshore) acquire the requisite system knowledge for all aspects of Billing / Liquidity propositions and are provided training before live implementation. Ensure that standard workflows are aligned to Payments Risk framework & that every transition is managed with minimal operational disruption.
• Embed various controls into the day-to-day operation to ensure risk free operation and enhanced customer experience.Recruit and build Billing and Liquidity Utility with key talent, in line with GLCM growth strategy. Manage and support various in-country deployments for Liquidity, CBC charges and Billing.
• Effective management of an extensive network of stake holders within GLCM and other global functions; to ensure accelerated delivery. Prioritization of resources and effective escalation of conflicting priorities, in senior management Steering Committees. Operational processes to be set up in line with Group Compliance policy and local regulatory obligations. Ensure that all new initiatives are compliant with Payment’s control framework.
• Critical Path and Management of Interdependencies Conflict Management and issues resolution in times of escalation Provide dedicated and centralized resourcing guidance to all Billing and Liquidity deployments. Stakeholder communication and engagement with Senior stakeholders and Global Business/functions. Ensure cross-regional communication to ensure a globally consistent delivery of services / propositions. Ensure that consistent and effective training is imparted to all users ahead of Go live and any learning / productivity issues are addressed proactively.
• Live the Group values.Support deployment of Billing and liquidity Proposition across the countries in plan, driving Global consistency, implementing shared best practice and monitoring progress against KPIs and stated execution plans.Lead the holistic aggregation of resources e.g., hiring, right shoring decisions etc.
• Maintain and observe all HSBC control standards and implement and observe the Group Compliance Policy, including the timely implementation of recommendations made by internal/external auditors and external regulators. Implement the Group compliance policy locally by containing compliance risk in liaison with the Group Compliance Officer, Area Compliance Officer and Local Compliance Officers, ensuring adequate compliance resources and training.Foster a compliance culture. The term ‘compliance’ embraces all relevant laws, rules and codes with which the business has to comply.Continually re-assess the operational risks inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings and the impact of new technology.Contribute to the overall corporate governance structure in payments, including policy and decision-making, as a member of various Committees.Proactively develop and execute risk mitigation measures to protect the Bank and its customers from all regulatory, compliance and service issues. Manage pro-active, data led analysis to identify current and emerging risks and issues. Anticipate and mitigate risks around our control environment through helping support entities with execution of key controls and identification of control weaknesses.