Vice President Loyalty and Alliances

Some careers open more doors than others.

If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

We are seeking a dynamic, experienced, and strategic leader to take on the role of Vice President (VP) Loyalty & Alliances. The position demands an individual with exceptional connections in the industry, sharp negotiation skills, and a strong understanding of technology platforms. The VP Loyalty & Alliances will manage the entire loyalty platform, focusing on vendor management, partner alliances, and driving spending through innovative offers.

Principal Responsibilities

• End-to-End Management: Oversee and manage the loyalty platform, ensuring seamless operation from vendor management to customer engagement
• Vendor Management: Handle relationships with loyalty and alliance partners, ensuring services meet the highest quality standards
• Drive Spends: Develop and execute strategies that drive customer spends through effective alliance offers
• Negotiation and Onboarding: Negotiate and onboard new partners for alliances across various segments, including credit cards and loan products
• Strategic Planning: Formulate and implement strategic plans to enhance customer loyalty and engagement
• Industry Connects: Leverage strong industry connections to forge beneficial alliances and partnerships
• Technology Platforms: Manage and optimize technology platforms that support the loyalty and alliances program
• Communication Skills: Effectively communicate with stakeholders at all levels, from internal teams to external partners
• Data Analysis: Interpret and utilize data to inform decisions, enhance strategies, and measure success
• Marketing: Collaborate with the marketing team to create campaigns that promote loyalty programs and alliance offers
• Leadership: collaboratively work with a team of professionals, fostering a culture of collaboration, innovation, and excellence
• Budget Management: Oversee budget allocation and financial performance of the loyalty platform