Vice President - Global Investigations

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

Role title: Vice President - Global Investigations
Function: Corporate Security
Band: F14
Department: Corporate Security
Reports to: VOIS Head of Corporate Security
Location: Pune/ Bangalore/ Ahmedabad

The incumbent is a critical member of VOIS Corporate Security and will be accountable for ensuring the creation and execution of the following key agenda within VOIS:

• Governance, compliance and driving the overall framework and fieldwork for Investigations/Speak Ups across VOIS.
• Manage the Vodafone Case Management System (VCMT) and serve as the primary point of contact to liaise with Group, Global and Location Triage teams, Compliance and Business Integrity.
• Spearhead investigations with objectivity, thoroughness, and highest level of integrity.  
• Enhance business value through collaboration/stakeholder buy-in across geographies and working closely with partners and customers where appropriate.
• Provide strategic and tactical inputs and support other Corporate Security pillar heads.
• Oversee the preparation and maintenance of investigation reports and KPIs, ensuring timely completion of all follow-up actions and recommendations in the report. 
• Monitor trends and patterns in investigation data to identify early risk indicators and address potential issues proactively.
• Be responsible for the workstream related audits, reporting and reviews.
• Engage with the law enforcement agencies as needed.

Key accountabilities and decision ownership: 

• Drive the VOIS Investigations Program consistently and with integrity across all locations in adherence to the Global Policy, procedures and guidelines. 
• Managing Speak-ups and Internal Control Incidents across VOIS and coordinating with Group Corp Sec, Global and Local Triage and other stakeholders as needed.
• Oversee the preparation, maintenance and publication of detailed and accurate reports, records, and KPIs for all investigations performed, ensuring timely completion of all follow-up actions & recommendations.
• Publish qualitative and quantitative metrics on periodic basis for Investigations and drive management reviews at various forums. 
• Actively support all the pillar heads of Corporate Security, as required.

Key performance indicators:

• Quality of investigation reports: This KPI pertains to the written investigation report and focuses on its correctness, depth, evidentiary value and preciseness.  
• Average Case Resolution Time and case closure rate: The average time KPI measures the average time taken to close a case and ensures investigations are conducted efficiently within the expected timeframe. The case Closure Rate KPI measures the percentage of cases closed. It helps in identifying bottlenecks in the investigation process and ensures that cases are resolved promptly.
• Trend Analysis and Risk Identification: This KPI involves monitoring trends and patterns in investigation data to identify early risk indicators and addresses potential issues proactively.

Core competencies, knowledge and experience:

• Demonstrated leadership and strategic thinking abilities, with strong analytical skills and risk management experience.
• Extensive experience of around 15 years in conducting investigations within large-scale organizations, particularly in Service Delivery, ITES, and GCC sectors.
• Comprehensive awareness and exposure to various Corporate Security workstreams, including Fraud Management, Data Loss Prevention (DLP), Business Resilience, and Physical and Infrastructure Security.
• Exceptional communication and interpersonal skills.
• Proven track record of effective stakeholder engagement.

Must have technical / professional qualifications: 

• Bachelor's degree in any discipline.
• Preferably certified as a Certified Fraud Examiner (CFE) or Payment Card Industry (PCI) professional.
• Extensive experience or orientation in Corporate Security workstreams, including Fraud Management, Data Loss Prevention (DLP), Business Resilience, and Physical and Infrastructure Security.

Budget owned: No
Direct reports: Yes 
Dotted reports: No
 

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.

We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.

Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.

Together we can.