Vice President, Digital Experience

We are reimagining the future of work at JPMorgan Chase and building digital products that fundamentally change the way our employees interact with the firm. From engaging with content and building community, to accessing essential services, information, and tools – we are redefining what it means to work in the modern workplace. Our employee digital products are at the center of every employee’s day and we’re expanding our team focused on the digital employee experience.

Job Summary

As a VP (Digital Employee Experience) within the Employee Experience team you will play a pivotal role in shaping and leading data strategies that align with the product development initiatives. Reporting to the Head of Employee Experience Analytics, you will be responsible for analyzing data while governing digital data collection frameworks, insights generation, the creation of reporting and creating data visualizations to enhance product insights and employee experience across platforms. Success in this position hinges on expertise in product analytics, crafting insightful narratives from digital data, data measurement systems and a deep understanding of the fundamentals of digital analytics, and ability to drive decisions through compelling data storytelling. You will work closely with Digital Product Owners and engineering teams, ensuring seamless integration of data-driven insights that bolster product features and improvements to the overall employee experience.   

Job responsibilities

• Craft and present compelling data-driven stories to influence product development and strategic decisions, ensuring all stakeholders understand the impact of data on product performance.
• Support the optimization and implementation of digital analytics frameworks using advanced tag management systems such as Adobe Launch, Google Tag Manager, or Tealium to improve data collection accuracy and functionality.
• Translate broad business goals into detailed technical specifications for the engineering team, ensuring alignment with digital product strategies and operational needs.
• Collaborate effectively with Digital Product Owners on the product roadmap feature scoping, and enhancements to ensure data-driven decisions shape user experience and produce functionality.
• Document product requirements comprehensively, define acceptance criteria, and ensure that technical implementation align with business objectives through rigorous data governance and hygiene practice.
• Facilitate seamless collaboration among different business units to ensure that new features integrate well with existing system and support the overall digital strategy.
• Lead the development of internal Business Intelligence capabilities to democratize data access and enhance organizational analytics maturity, enabling data-backed decision making.
• Guide cross functional teams in planning and executing product features, optimizing the customer journey and product performance through strategic data collection and analysis. 

Required qualifications, capabilities, and skills 

• Minimum 7 years of experience or equivalent expertise in product analytics or general digital analytics.
• Proficient in digital analytics tools such as Adobe Analytics, Amplitude, Mixpanel, Firebase Analytics or Google Analytics
• Experienced in using tag management systems like Adobe Launch, Google Tag Manager, or Tealium, essential for effective data collection and reporting frameworks. 
• Demonstrable skills in SQL, R, Python, or similar tools for data analysis, critical for driving insights and optimizing product strategies. 
• An excellent storyteller, adept at transforming complex data into compelling insights; this role demands more than reporting – its about weaving data into narratives that drive strategic decisions. 

Preferred qualifications, capabilities, and skills

• Proven track record in product analytics within a technologically sophisticated environment, demonstrating the ability to lead analytics teams and influence product strategies. 
• Advance knowledge in creating and managing insightful, actionable dashboards and reports using business intelligence tools, enhancing decision-making and performance monitoring.
• Excellent organization skills, capable of handling multiple concurrent projects in a dynamic setting, and leading teams towards achieving digital excellence. 

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans