Vendor Governance Lead

About the Role:

Grade Level (for internal use):

11

DTS – Lead, Vendor Governance

The Team:

The vendor Governance team is a part of Digital Solutions and this team manages key S&P Global Vendor relationships and governance; and ensures compliance with S&P Global policy, regulatory & legal requirements as well as the obligations outlined in the Vendor’s Master Services Agreement with S&P Global.

We drive S&P Global to Power the Markets of the Future by working as trusted partners delivering secure, scalable, resilient, and innovative services and solutions that enable seamless experiences for our people and customers.

The role

As a Vendor Governance Lead, you will undertake work on a real business project intended to add value to your team and our business, as well as provide you with a great learning opportunity.

This role ensures that the deliverables and obligations outlined in the Managed Services Provider (MSP) contract related to servicing all the Towers/Divisions are properly being supported/managed by MSP (supplier); that the MSP (supplier) resources are well managed; and that the S&P Global stakeholders in all division and towers receive the support required, which includes:

• Deliver consistency and quality for business teams, clients and supplier partners.
• Enable governance over all our external spend and support business teams to reduce risk.
• Broker better deals by leveraging scale, expertise and industry insight
• Deliver contract, performance, commercial and relationship governance services to drive quantitative value and brand value for S&P

What’s in it for you:

• This role will regularly interact with S&P Global leaders within all the Divisions including Finance, Audit and Risk
• Indirect Supervisory responsibility
• Work on issues of diverse scope where analysis of data requires evaluation of a variety of factors, including an understanding of current business, regulatory and technical trends.
• To provide contract oversight and identify opportunities to drive value and minimize risk

Key responsibilities include:

This role is vital for ensuring the seamless delivery of Digital Solutions to our internal customers, which includes.

1) Reviewing/Auditing SLA’s and SLA Exceptions: Focusing particularly on critical service levels where financial implications are involved, ensuring we maintain compliance and mitigate risks. Educating Service owners on the financial impacts due to unauthorized exceptions and waved SLA misses outside of contractual language. Pulling SLA backup data to compare against what is being submitted by the supplier to see if there is any manual manipulation to the raw data and calculations.

2) Cost and Volume Trend Analysis: Conducting regular analysis for all RUs to track performance and identify trends that may affect volume and costs.

3) Collaboration with Service Owners: Working closely with service owners to raise awareness of their business areas ensuring they have the tools and education needed regarding scope of services and billing methods, so they are in line with contractual terms.

• Manage and oversee cross-functional teams/projects, coordinating between the internal groups and third-party vendors to establish better processes and transform business functions; from design to release to internal customers.
• Manage the functional area and program providing direction as needed and ensuring accomplishment of technical and internal customer objectives.
• Execute project plans ensuring team has appropriate resources to achieve project goals.
• Encourage and guide suppliers in excelling ecosystem benchmarks, thought leadership and continuous improvements
• Manage supplier delivery performance working closely with project delivery teams. Supplier service is predominantly agile based project delivery
• Be able to advise on contracting (commercial models, SLAs, KPIs, location strategy), as required
• Mange Contract obligation tracking and reporting, leveraging on the state-of-the-art contract management tool
• Manage Finance related obligations and levers including discounts, service credit, earn backs, etc.
• Chairs monthly and quarterly governance meetings with supplier and S&P divisional leaders
• Mange escalations and issues with suppliers and internal stakeholders.

What we're looking for

Skills and attribute for success:

• Problem solving skills
• Stakeholder management skills
• Strong commercial acumen
• Excellent written and verbal communication
• Excellent reliability and accountability
• Excellent business and IT industry awareness
• Embraces change at pace

Basic Qualifications:

• College degree in Business Administration, Information Systems or equivalent degree
• 10+ yr. experience with at least 5 in Financial Services or a regulated industry
• Must have strong Business Analysis skills
• Excellent verbal & written communication skills. Presentation skills a must.
• In depth knowledge of project management and IT processes (e.g. computerized systems, backup/recovery, testing, disaster recovery planning)
• Provide guidance on routine to highly complex problems to MSP personnel; analyze possible solutions, weighing the costs and benefits.
• Ability to work autonomously.

Preferred/Additional Qualifications:

• 3+ yr. experience working in/with Compliance/Regulatory Affairs, Accounting/Audit, Risk Management,
• 3+ yr. experience on a global team
• 3+ yr. direct or indirect supervisory experience

What’s In It For You?

Our Purpose:

Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.

Our People:

We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.

Our Values:
 

Integrity, Discovery, Partnership

At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.
Benefits:

We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.
Our benefits include: 

• Health & Wellness: Health care coverage designed for the mind and body.

  
  

• Flexible Downtime: Generous time off helps keep you energized for your time on.

  
  

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

  
  

• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

  
  

• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

  
  

• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

  
  

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

Inclusive Hiring and Opportunity at S&P Global:

At S&P Global, we are committed to fostering an inclusive workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and equal opportunity, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

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Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law.  Only electronic job submissions will be considered for employment. 

If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person. 

US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law.  Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_ English_formattedESQA508c.pdf

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20 - Professional (EEO-2 Job Categories-United States of America), IFTECH202.2 - Middle Professional Tier II (EEO Job Group), SWP Priority – Ratings - (Strategic Workforce Planning)