Career Area:
Job Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
Role Definition
Designs and implements new process or updates to existing processes to improve end to end value chain performance. Develop a network value-stream model that depicts current state value chain network and may compare to alternate network configurations (future state).
Responsibilities
• Analyzing the inbound, value add and outbound value chains to identify opportunities for improvement.
• Developing business cases and capability studies, recommending improvements to stakeholders.
• Implementing new and enhanced processes and tools and governing changes through collaboration across multiple workstreams to ensure alignment.
• Identifying process inefficiencies and wastes of time, money, materials, and energy.
Degree Requirement
Degree or equivalent experience desired
Skill Descriptors
Business Process Design: Knowledge of business process design; ability to develop appropriate techniques to re-examine key processes and focus on optimizing organizational performance.
Level Working Knowledge:
• Carries out business process design tasks with some supervision and coaching.
• Uses a variety of business process design tools and techniques.
• Examines, interprets, and explains work-flow materials and documentation.
• Documents common obstacles and barriers for effective implementation.
• Analyzes a process and associated business logic and offers recommendations based on analysis.
Business Process Improvement: Knowledge of business process improvement best practices and ability to use methods for identifying, evaluating, introducing and implementing more efficient approaches to performing business related activities.
Level Working Knowledge:
• Gathers data for use in the analysis of business processes.
• Illustrates problems, opportunities and methods for improving existing business processes.
• Suggests ways to reduce variation and/or waste in processes.
• Helps evaluate what factors should be addressed in the change program.
• Participates in requirements analysis for process changes.
Process Management: Knowledge of business process improvement tools and techniques; ability to understand,
monitor, update, control, or enhance existing business or work processes.
Level Working Knowledge:
• Employs process flows, cycle time, process time and waste concepts as appropriate.
• Walks through steps, decisions, measurements, dependencies and hand-offs for a specific process.
• Creates process flow or work flow diagrams.
• Documents types of process decisions and potential impact of each decision.
• Identifies and monitors common process bottlenecks.
Analytical Thinking: Knowledge of techniques and tools that promote effective analysis; ability to determine the root cause of organizational problems and create alternative solutions that resolve these problems.
Level Working Knowledge:
• Approaches a situation or problem by defining the problem or issue and determining its significance.
• Makes a systematic comparison of two or more alternative solutions.
• Uses flow charts, Pareto charts, fish diagrams, etc. to disclose meaningful data patterns.
• Identifies the major forces, events and people impacting and impacted by the situation at hand.
• Uses logic and intuition to make inferences about the meaning of the data and arrive at conclusions.
Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Level Working Knowledge:
• Delivers helpful feedback that focuses on behaviors without offending the recipient.
• Listens to feedback without defensiveness and uses it for own communication effectiveness.
• Makes oral presentations and writes reports needed for own work.
• Avoids technical jargon when inappropriate.
• Looks for and considers non-verbal cues from individuals and groups.
Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
Level Working Knowledge:
• Identifies and documents specific problems and resolution alternatives.
• Examines a specific problem and understands the perspective of each involved stakeholder.
• Develops alternative techniques for assessing accuracy and relevance of information.
• Helps to analyze risks and benefits of alternative approaches and obtain decision on resolution.
• Uses fact-finding techniques and diagnostic tools to identify problems.
Process Mapping/Flowcharting: Knowledge of the concepts of process mapping; ability to carry out the documentation of current and proposed manufacturing processes to identify and make improvements.
Level Extensive Experience:
• Uses a wide variety of process mapping tools and techniques.
• Creates maps for processes that involve multiple people and departments.
• Selects the appropriate type of map for the manufacturing process.
• Defines the process boundaries; lists and sequences steps.
• Guides on the application of ovals, boxes, diamonds, and arrows, as needed.
• Provides solutions to redundancies and gaps in processes.
Root Cause Analysis (RCA): Knowledge of the concepts, principles and techniques of root cause analysis (RCA); ability to use a structured approach to identify the causes of undesirable consequences in a manufacturing environment and the changes needed to prevent recurrences.
Level Working Knowledge:
• Utilizes RCA techniques, such as Flowchart, Fish-bone Diagram, etc., to investigate basic problems, determine the causes, and find resolutions.
• Locates factors that resulted in harmful outcomes of one or more past events.
• Pinpoints behaviors, actions, inaction, or conditions that need to be changed.
• Extrapolates lessons to be learned to promote the achievement of better consequences.
• Practices RCA as an iterative process.
This Job Description is intended as a general guide to the job duties for this position and is intended for the purpose of establishing the specific salary grade. It is not designed to contain or be interpreted as an exhaustive summary of all responsibilities, duties and effort required of employees assigned to this job. At the discretion of management, this description may be changed at any time to address the evolving needs of the organization. It is expressly not intended to be a comprehensive list of “essential job functions” as that term is defined by the Americans with Disabilities Act.
Posting Dates:
Caterpillar is an Equal Opportunity Employer (EEO).
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