UX Researcher

Introduction
Thomas J. Watson said it best: “Good design is good business.” Visualization is critical to discovering data-driven insights and effectively communicating that knowledge to others. Designers at IBM work to create experiences that work together, work the same, and work for our clients. Does the thought of creating the platform at the heart of solutions like Watson, Blockchain, IoT, and Security excite you?  If so, read on!

Your Role and Responsibilities
As a User Experience Researcher working on IBM Storage offerings, you’ll work with our interdisciplinary design teams, product management, and development stakeholders to plan, execute and deliver user research projects/activities with a goal of better understanding users’ needs and pain points, and to help our design and development stakeholders craft simple, delightful experiences for our users.

The world of data storage is incredibly complex and layered, and it is rich with opportunities for design patents, unique interfaces, and data visualizations. You’ll play a key role in building experiences that help our customers ensure they get the most out of their data, including data storage, resiliency, and AI enablement.

• You’ll be responsible for leading user research to guide project strategy, design direction, and release content.
• You’ll translate research findings into actionable recommendations to help designers iterate and craft simple and delightful experiences.
• You’ll help develop comprehensive research strategies and assist in evolving our research techniques and tools.
• Lead teams in design thinking and agile methodologies.
• You’ll work with a highly motivated and skilled design team passionate about the outcomes they design and deliver to our users.

Required Technical and Professional Expertise

• At least 6 years of experience in leading user research for complex systems or products.
• Bachelor’s Degree in Design (user experience, HCI), psychology, cognitive science, behavioral science, or related field or equivalent professional experience.
• Knowledge and experience of a range of user research approaches and methodologies.
• Excellent listening, written, verbal communication skills, storytelling, and documentation skills.
• A case study of previous work must be presented, incorporating key user research projects/activities along with findings and solutions.
• Successful track record working with interdisciplinary teams and handling multiple research projects.

Preferred Technical and Professional Expertise

• Master’s Degree in Design (user experience, HCI), psychology, cognitive science, behavioral science, or related field, or equivalent professional experience.
• Experience leading user research for complex systems