Treasury Services Billing Operations - Specialist

Treasury Services (TS) Billing Operations supports the end to end billing process for the Global business units within CIB Banking, Markets and Investor Services.  Primary functions include account and product setup, customer master data maintenance primarily related to pricing/rates, validation of data inputs into the core billing applications, invoice production, application, validation & delivery.

Job Summary:

The TS Billing member is expected to learn and be immersed with all the production sub-processes within TS Billing.  These productions sub-processes include but are not limited to the following: Billing Intake (Workflow), Billing Set-up and Maintenance (Critical Entry), Payments applications, Ledger Adjustments, Write-offs, Cancellations and Refunds (Payments), Billing Research and Queries (Research), Data Feed Management (Interface/Capture), Project and Change Management

Job Responsibilities:

• Provides support to internal peers and external clients to address complex situations pertaining to billing of items on the client account
• Manages a daily case pipeline ensuring timely case resolution that upholds departmental service standards
• Professionally communicates using interpersonal skills that convey a sense of ownership, commitment to resolution, and industry knowledge
• Exhibits leadership qualities that promote a team oriented, professional and focused work environment, setting the example for peers
• Technically dexterous with use of Microsoft Office applications, in addition to the company/departmental specific applications required to perform job functions
• Multi-tasks effectively by mechanically maneuvering among several systems/applications in constant balance to achieve maximum efficiency that maintains service standards without detrimentally affecting the operations

Required Qualifications, Skills and Capabilities:

• Bachelor’s degree required
• 1+ years of customer service experience
• 6+ months of computer software systems experience including Microsoft Office
• Strong analytical skills and process oriented
• Exhibits solid risk and control understanding
• Ability to provide professional and interpersonal communication when interacting with others
• Flexible and adaptive to constant change
• Must be fluent in verbal, written and conversational English 
• Must be able to multi-task
• Knowledge of billing services / payment processing industry, is preferred

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.