Travel Counselor

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Travel counselor (Tier1) - Global Operations, Mid-Back office - Travel and Lifestyle Services 22001044

•  Accountability (Individual role, Team player), reporting to B30.
• Incumbent is responsible for completing stipulated task within pre-defined timelines maintaining speed and accuracy. Should be accounting acumen with data & MIS skills.

 Responsibilities:

• Mid Back-office position based out of Gurgaon, requires collaborative work with 22 TLS markets for Air and Non-Air processes.
• Data visualization and reporting, analytical thinking.
• Leverage advanced excel features including macros, VBA, power BI to create data models.
• Reconciliation of Vendor payments, Air bookings exceptions & In-depth research of ADM
• Tracking of Hotel commissions collections
• Proactivity resolving market queries

Qualifications:

·Graduate with 1 – 2 years of working experience, preferably in travel back office

·Flexible to work in 24x7 shifts.

·Advanced Excel skills and familiarity with reporting software e.g. (SQL, Tableau, Power BI).

·Good interpersonal & communication skills.

·Expertise with accounting and finance procedures.

·GDS (Sabre) knowledge is preferred.

·Understanding of financial tools like Central command.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• Support for financial-well-being and retirement 
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• Generous paid parental leave policies (depending on your location) 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.  

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.