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JOB AIM
To provide transport office duties in ensuring an efficient & appropriately controlled transport services as par Accenture policies and processes.
RESPONSIBILITIES
Helpdesk Responsibilities:
To maintain 24/7 transport helpdesk to receive & resolve transportation queries. Receive and log for transport services - record complete details of the service requests/complaints from employees. Maintain accurate information of movements of all transport vehicles. Maintain a daily pickup and drop list of staff. Maintain and accurate and readily available list of important transport related telephone numbers. Prepare daily/weekly reports as required on transport requests and vehicular movements. Contribute to monthly management report. Adhere to Accenture. SLA & KPI as agreed.
Coordinator Responsibilities:
To provide administrative/operational support to the Transport Team at Client’s Facility. To ensure timely and arrivals & departures Responsible to the Shift In charge to oversee the Transport operations during the Shift. Display drop-off lists on the notice boards. Check attendance of vehicles, drivers, and vendor supervisor. Prepare the vehicle arrival report and collect pick up slips from transport vendors. Allocate pick up/drop lists to vendors supervisors. Carry out routine Vehicle inspections as per approved check list. Collect and verify log sheets from individual vendors & Vehicle Tracking. Be accessible for escalation of all Transport related issues during the shift. Communicate to the next shift through the shift log book all incidents issues and pending problems of the shift and handover formally to the next Shift Supervisor Reporting - Prepare daily / weekly reports as required on Transport matters.
Tracker Responsibilities:
Tracking each and every vehicle point wise and shift wise. Timely updation of status on the tracking tool. Co ordinate with vendor trackers. Maintain the daily pickup and drop list of employees Maintain an accurate and readily available list telephone numbers of vehicles and the vendors Check Adhoc Pickup and drop request. Reports – Prepare daily / weekly reports on the tracking. Reports – Prepare reports on no show employees Reports – Prepare reports on numbers of picked up and drop per day. Information flow to the Helpdesk and coordinator of vehicles and employee Maintaining handing over and taking over document. Ensuring the vehicle arrives on time to the premises.
Router responsibilities:
As directed continually review transport routes to ensure cost effective and efficient transport services are provided to the client Ensure that route allocation are kept current and that they achieve maximum value for money to the client Ensure that the fleet allocation achieves effective and efficient client service Maintain up-to-date and accurate information is supplied to staff Receive and implement changes in routes To prepare and forward the roster timeline and defaulters report including the mid week changes received per day Timely response to all adhoc requests.
Location:
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!
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