Overview Transition Management Responsibilities * Plan transitions in detail, including identification and scheduling project deliverables, milestones, required tasks & scope of processes to be transitioned • Provide feedback to TM/s on service design & solution documentation • Coordinate and successfully project manage the transition of processes in scope from the local site/s into the BSC (Manage the transition on site) • Collaborate with TM/s and local site management • Monitoring and reporting on transition progress • Resolving transitions issues, document risks and create mitigation plans • Providing a link during transition between the BSC Knowledge Capture Team, senior level management, TM, other stakeholders • Ensure the appropriate documentation of the local processes, including providing a quality review of documentation (Process Maps and Desktop Procedures) • Ensure correct application of transition methodology to each transition being managed by the Transition Coordinator • Ensure successful delivery of transition outputs, including Decision Gates, Ramp Up & Go Lives, and the overall transition completion. Qualifications Minimum 3-5 years of relevant experience in a similar position (TC/Manager/ Project Manager) in an international SSC or BPO environment. 7-9 years: International experience; Proven track record of conducting or participating in onshore KC, operations expertise in HR/FP/Sales/Mktg for tower alignment