Transformation Associate - IPB Operations

The IPB Operations Strategy, Governance & Communications team is committed to shaping and executing the strategic vision for Operations. This vision is anchored on three core pillars: Business Process Re-engineering, Operations Modernization, and Business Transformation. 

As a Transformation Associate within the Operations team, you will play a crucial role in spearheading initiatives that aid in achieving the Target Organizational Structure, supporting Business Transformation, and modernizing processes and tools. This role provides a unique opportunity to either develop solutions for Operations or collaborate with our Technology partners by designing processes and requirements for Technology implementations.

Job Responsibilities:

• Identify and solve business problems: Focus on improving processes, implementing technology solutions, and automating tasks to enhance efficiency.
• Analyze and design business processes: Ensure that automation targets the most effective processes for improvement.
• Collaborate with Technology and Project teams: Work together to utilize existing technology projects for scalable solutions.
• Manage and prioritize initiatives: Organize and prioritize projects based on stakeholder requests and business needs.
• Integrate strategic vision: Align operations across various departments like Credit, Onboarding, Tax, and Investment Operations with the overall strategy.
• Work with stakeholders: Define the scope, objectives, and deliverables of projects in collaboration with stakeholders.
• Develop automation tools: Create tools to automate parts or entire processes within Operations

Required qualifications, skills, and capabilities:

• Proven experience in business analysis: Demonstrated ability to drive operational change effectively.
• Proficiency with intelligent automation tools: Skilled in using tools like Alteryx, Python, UI Path, Unqork, and Tableau.
• Strong communication skills: Ability to communicate effectively, with an inquisitive and quick-thinking nature.
• Proficiency in MS tools: Skilled in Excel, PowerPoint, Visio, and SharePoint.
• Understanding of business processes: Ability to align process improvements with strategic goals.
• Identify process weaknesses: Capable of pinpointing weaknesses to prioritize transformation initiatives.
• Experience with diverse teams: Skilled in managing multiple stakeholders and working with diverse groups

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.