JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
Working at Chase means making a real difference every day for your customers, your community and yourself. We do this by putting others first, doing what’s right and creating solutions that make lives better. Build your career on our strong foundation and help shape what’s next−for you and for us. Chase, a leading provider of diverse financial services worldwide, is actively seeking team members to create lifelong engaged relationships with our customers by delivering superior service and quality with every customer interaction. Successful candidates in this vital position are flexible and problem-solvers who enjoy helping employees assist customers to resolve their questions and concerns.
We have an opportunity as a Transactions Manager on our ATM Claims and Exceptions Services Team
ACES creates and delivers the right solutions by partnering with internal and external business partners to resolve customer ATM issues.
Our team members are dynamic. They seek opportunities to take initiative, adjust quickly to change, have a positive attitude, and take responsibility for results. They deliver a great customer experience, even when handling challenging situations by offering customers alternative solutions and enhanced products.
The Transactions Manager within ACES will be responsible for leading a team of 15-18 Transaction Specialists.
Primary responsibilities will include:
- Coaching and developing staff to ensure all Business Objectives are met
- Ensuring all work is processed within assigned service levels and meets Legal/Compliance requirements
- Partnering with Leadership team to identify and implement process and procedural enhancements
- Creating and maintaining open communication with employees as well as Peers, Leadership team and other Lines of Business
- Resolving high priority escalations with “out of the box” thinking to balance Business Standards and Customer Focus
Department responsibilities will include:
- Identify process gaps and recommend solution(s) to drive efficiency and effectiveness
- Complete performance reviews, development plans and annual reviews for team on a timely basis
- Ensure adherence to operating procedures, legal and compliance regulations and IT Policies to minimize risk
- Resolve complex issues and exception items
- Oversee department projects and introduce new procedures to the staff
We are looking for an individual with a passion for managing staff and the following skills:
Leadership Skills
- Develop and lead teams of Specialists
- Lead by example and coach on key behaviors to drive results
- Responsible for performance management
- Identify ways to support inclusion and diversity
Customer Focus
- Resolve employee and escalated customer problems and inquires
- Operates with urgency to meet deadlines
Communication Skills
- Communicate both verbally and written
- Ability to influence internal and external business partners
- Relationship management
Problem Solving Skills
- Ability to delegate tasks
- Conflict resolution skills
- Prioritize diverse workloads
Analytical Skills
- Participates in execution of strategy
- Specialized functional or technical knowledge that allows for independent thought and action on important department activities
- Required to abide by all applicable regulatory and department practices and procedures
- Drive risk and control initiatives
Computer Skills
- Experience with multiple browsers, multiple tabs, window navigation and instant messenger tools
- Fluency in Windows Operating Systems and Microsoft Office tools
Qualifications
- Minimum 1-year management experience required
- 2 - 3 years management experience preferred
- Research experience strongly preferred
- Must be willing to work in a fast-paced environment
- Demonstrated ability to lead or manage high performing front line representatives
- Advanced proficiency with computer functions with MS office suite strongly preferred
- Bachelor’s Degree ( Commerce background Preferred )
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
