Trade Floor Voice BAU SME/Consultant Specialist

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of CONSULTANT SPECIALIST

In this role, you will:

• The goal of the role is to provide all HSBC lines of business with highly stable, cost effective and highly functional trade floor infrastructure.
• These responsibilities include the oversight of all vendor personnel; service management reviews; the execution of proper engineering practices and fault tolerant designs; the implementation of those designs; the support of these infrastructures on a 24 x 7 basis; the rapid resolution of all issues; the oversight and proper completion of all audits and regulatory engagements; and all other related tasks.
• Strong, effective and fault tolerant designs for all owned services
• 24 x 7 support and rapid resolution of all service affecting issues
• Strong prevention of recurring issues and rapid root cause analysis and resolution
• Strong vendor and contract management and oversight
• On call and Weekend work to provide continuous service including patching and MADC
• Strong adherence to all standards and practices and resolution of any audit issues