Overview The role holder manages Total Rewards Operations for North America sector, which includes PBNA, PFNA, Corporate, Global Functions and GBS. Key deliverables in this role would be but not limited to end-to-end accountability of sector operations, Excellence in Service Delivery, SLA management and benchmark achievement, Stakeholder Delight, Process Improvement towards ROI via standardization, automation, process re-engineering of processes and drive towards digitization of process with Sponsor alignment i.e. TR Global Process Owner, SD Heads/Sector Heads as applicable. The main capabilities to lead and manage in this role would include Annual Compensation Processes, Quarterly Compensation, Sales Compensation, Off-cycle Compensation, Job Evaluations and salary Planning, Benefit Process and other Transactional processes for the North America Sector. The incumbent reports to HBS Total Rewards Lead, accountable for Global Total Rewards Operations serviced from HBS center across North America, AMESA, APAC, Global Functions and GBS. Responsibilities Role Scope: Lead and Successfully delivery of the below capabilities for North America Sector – PFNA, PBNA, Corporate, Global Groups & Functions, and Centralized services of GBS (5 centers HBS, KBS, CBS, MBS, RBS, CHBS) Compensations Processes: Focal Point Merit process, Variable Bonus, Quarterly Bonuses or Employee/Manager Incentive Programs, Service Awards, Long-term incentives, Pay Equity processing, Sales Compensation etc. TR Tools: PRT, Pay Factors, EC, Reports, Vendor Tools etc Benchmarking Processes: Job Evaluations, Salary Planning, TR Exception Process: Off-cycle Rewards, External Offers, Incentives, Policy exceptions rewards in Focal Point etc Benefit Processes: Benefits Administration, Vendor Services & Invoice admin, Frontline Car Fleet Admin Other Transactional Process Key Duties: Full Ownership and accountability towards for Services / Operations: Excellence in Service Delivery, Meet and Improve output of SLAs, Delivery Quality, • Stakeholders Delight, Customer Experience Enhancement, etc • Accountable and Sign-off Merit/Bonus/Budget/SOX/Invoices etc, • Accuracy of Compensation calculations and output delivery to ensure it meets PEP Pay Philosophy / Guidelines • Planning and cycle end to end management of each capability • Drive team to create a Standard Process Documentation, Exception rules and management, handling escalations, mitigation of risks in process, productivity, efficiency. TR Functional: Partnership with NA TR Operations to provide recommendations towards Policy, Guidelines, Local Practices or Strategy recommendations to HQ TR COE or Sector TR COE HQ. Analyze and provide gaps in practices or compliance breaches or recommended practices for consistency or compliance aspects People Management: • Ownership on Audit and compliance requirements, and periodic reconciliation etcPeople Management of Mid-size team (3-5 DRs and upto 30 FTE indirect), retention of Hi-Po and meet HBS site targets on people attrition, develop/growth and cross-functional development etc • Performance management of team, Coaching and development and Career Planning of Managers and Team, • Direct and Guide Manager Stakeholder Service Delight: • Partner with NA TR Ops, TR COE, Sector TR COE or HRBPs on various aspects like Process re-design, Delivery Expectations, Global Standardization or Technology change recommendations, continuous Process improvement • Provide policy and program administration education/support to HR business partners on North America Bonus Programs Critical Thinking and Partnering with Support functions: • Drive team to Coordinate and involve the support functions such as Payroll and Employee Services Operations, Performance Management, Talent Acquisition, other Total Rewards functions/sectors for an effective delivery and user experience and Vendor management and coordination etc Local Generic / Administration: • Adherene to Employing entity Policies, Guidelines, staffing, recruitment, performance documentation, leave management, system/resources procurement, local activities engagement, cross-functional engagement and partnering with local support teams etcValue Delivery to Business/Sectors: • Drive continuous improvement in our processes through identifying errors, recommending solutions, clarifying inconsistencies, and implementing resolutions. • Year on Year value delivery for the investment made in the form of Cost Save, Quality Improve, Customer Experience, Compliance, Automation/Digiitzation etc. Qualifications Min. Bachelor’s degree required; Masters a plus. • 12-18 years total experience with at least 8+ years in Global Total Rewards or North America and min. 3 years in a Mid-Senior Manager (non LT level) capacity at a Global Scale in the recent role • Should have excellent Total Rewards Functional knowledge on capabilities listed under main duties • Excellent Stakeholder Management skills, Customer Centricity and worked with upto VP/SVP in a large GBS • Should have implemented process improvements, automations, GBS value delivery year on year • Good experience in Project Management, Change Management, Transitions from Onsite to Offsite Countries • Highly organized and proven track of delivering results • People Management experience in Managing Managers, DM etc and a team size of min. 20 FTE Ability to work in a matrix and large scale environment • Should be able to plan short and long-term capability vision • Go getter with minimal support or attitude to achieve results in a challenging environment • Comfortable working & leading teams in a virtual environment
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