TPRM Ongoing Monitoring AVP

Role Summary

The Third Party Ongoing Monitoring Assistant Vice President is responsible for the oversight and management of the TPRM Ongoing Monitoring process.  The AVP will support the Head of TPRM Ongoing Monitoring (OM) to monitor and evaluate the progress of daily TPRM Ongoing Monitoring  components and help improve productivity and internal SLA compliance which also entails building a strong productivity metrics to monitor the program effectiveness. The candidate will also be liaising with the business units to ensure understanding of and compliance with TPRM requirements and working closely with the Risk Liaisons to effectively manage risk across our third party population to meet State Street’s regulatory obligations.

Job Duties and Responsibilities

• Act as the Subject Matter Expert for Ongoing Monitoring process for both internal and external constituents
• Oversight of global business unit compliance with Ongoing Monitoring requirements; flexibility to interact with business units largely based in North America
• Provides white glove service by solutioning inquiries and requests on a timely basis and helps to resolve problem
• Develops and maintains procedures, controls and documentation
• Assists in the development of training documentation and materials for Engagement Managers, SMEs and other key constituents
• Identify and address non-compliant engagements, business escalations and Archer Data Maintenance issues
• Acts as an escalation point for any Ongoing Monitoring related issues and support requirement
• Leads efforts to educate and communicate Ongoing Monitoring requirements and program changes to Service Managers and Business Advisors
• Conduct control sample testing on BU submissions and compliance with internal controls, policies and procedures
• Significant cross-organizational leadership and teamwork skills to build relations with TPRM Pillar owners, ERM, Audit and Engagement/Services Managers
• Assists in the evaluation and development of Archer system enhancements/requirements as the function evolves and matures
• Respond to inquiries from senior management in an accurate & precise manner
• Provide MI and analytics to evidence progress and productivity
• Maintain up to date procedure documentation and support during audits and regulatory inspections
• Support emerging TPRM program requirements in view of the evolving regulatory landscape
• Participate in project management efforts including tests of Archer system enhancements
• Flexibility in working outside of direct responsibilities to support emerging TPRM program requirement changes

Skills

• Proven subject matter expertise with first-hand experience of improving aspects of third party risk management in large, complex organizations.  
• Excellent interpersonal skills with the ability to influence others while maintaining diplomatic relationships across all levels of the organization (globally) and externally (third parties)
• Proven capability to network, communicate, influence and supporting stakeholders
• Excellent written and verbal communication skills, with the ability to influence stakeholders at all levels
• Ability to multi-task and operate in a fast-paced, deadline-oriented environment;
• Strong organizational and time management skills, ability to work independently, prioritize including when under pressure and to tight deadlines
• Must be self-motivated, adaptable and demonstrate initiative in difficult circumstances
• Proven ability to identify problems and work to successful resolution
• Possess a strong customer centric mindset
• Demonstrate a willingness to support change and initiatives within the TPRM Program
• Innovative and critical thinking
• High ethical standards

Qualifications

• Overall work experience within financial services sector (14+ years)

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