At Nielsen, we believe that career growth is a partnership. You ultimately own, fuel and set the journey. By joining our team of nearly 14,000 associates, you will become part of a community that will help you to succeed. We champion you because when you succeed, we do too. Embark on a new initiative, explore a fresh approach, and take license to think big, so we can all continuously improve. We enable your best to power our future. ABOUT THIS JOB: Nielsen is a tech company backed by over a century of forward momentum to show the world what’s next while continuing to deliver world-class technical support to our clients and colleagues — and we couldn’t do it without our support technicians. In Nielsen, we are the market leader that drives content ratings across virtually all viewing platforms including local and national TV, streaming, digital advertising, and more. This role is in Media Platform & Core Services. Nielsen clients span the globe and require technology support technicians who can connect the dots for their technology needs. As a Support Technician at Nielsen, you will be responsible for helping your colleagues and our clients receive current offerings per contracted commitments. You will work cross-functionally to solve client technology problems. Your clients may cut across time zones, datasets and technologies and it will be your responsibility to keep track of all the moving parts, bring people together across multiple teams and communicate with various stakeholders, including senior management. We are looking for motivated, analytical, dynamic individuals with a passion for data and technology to join our Platform & Core Services team. If you thrive in high-energy environments and if you love the idea of working across every business function, you would be a great fit for our team!
RESPONSIBILITIES
Support our Daily, Monthly and Quarterly deliverables for clients
Become an expert in using our Platform tools in order to better understand multiple client needs
Identify data discrepancies and trend breaks within our deliverables before clients see it
Manage assigned client workload and work with teammates to satisfy client technology requests and respond to client technology inquiries
Help organize the competing deliveries
Work across Product, Operations, Technology, and Client Services teams to meet client and platform objectives
Identify and communicate systems and process enhancements and defect fixes
Ensure issues are identified in a timely and appropriate manner
Suggest and implement best practices
Document processes and procedures
QUALIFICATIONS
Multiple years of experience in a customer service-oriented role in Operations, Technology or Engineering
Experience an interest in data analysis (preferably with the ability to query data using SQL)
Ability to prioritize, manage, and deliver on multiple work streams simultaneously; highly motivated and able to work within aggressive schedules
Ability to analyze and evaluate problems, offer solutions and determine when more help is required or when escalation is necessary
Superior communication skills (interpersonal, verbal, presentation, written, email)
Action-oriented, flexible, resourceful, and able to operate effectively within a dynamic, fast-paced environment
Time management skills and attention to detail
Ability to work as part of a team and interact effectively with others
Positive attitude, team player, self-starter; takes initiative, ability to work independently
