As a Technology Support Lead in Corporate and Investment Banking (CIB) Technology, under the Payments Technology team, you will play a leadership role in ensuring the operational stability, availability, and performance of our production services. Critical thinking while overseeing day-to-day maintenance of the firm’s systems will be key and set you up for success as you navigate tasks related to identifying, troubleshooting, and resolving issues to ensure a seamless user experience.
Job responsibilities
- Lead teams of technologists that provide end-to-end application or infrastructure service delivery for the successful business operations of the firm
- Execute policies and procedures that ensure operational stability and availability
- Monitor production environments for anomalies, address issues, and drive evolution of utilization of standard observability tools
- Escalate and communicate issues and solutions to the business and technology stakeholders, actively participating from incident resolution to service restoration
- Lead incident, problem, and change management in support of full stack technology systems, applications, or infrastructure
- Provide L1 technical support for global and regional applications, working as a face-off between business teams (Sales, Product, Operations and Client services) and technology teams
- Manage Production support for India branch applications and local regulatory applications.
- Support technology related matter during Audits and regulatory inspections.
- Collaborate with Production Management teams across APAC branches and global PM Leads on Stability initiatives, stakeholder management.
Required qualifications, capabilities, and skills
- Bachelor's Degree in Computer Science or equivalent
- Minimum 10 years of proven technology experience managing complex client demand, driving technology solutions and meeting business and client expectations in an Application Support role
- Experience managing applications or infrastructure in a large-scale technology environment both on premises and public cloud
- Proficient in observability and monitoring tools and techniques
- Experience executing on processes in scope of the Information Technology Infrastructure Library (ITIL) framework
- Technical Skillset: Unix / Linux technologies, Shell scripting, PowerShell, Python, Oracle / SQL, Cassandra
- Monitoring tools (ITRS Geneos/ Grafana/ Datadog/ Dynatrace)
- Messaging frameworks, Kafka, MQ
Preferred qualifications, capabilities, and skills
- Working knowledge in one or more general purpose programming languages and/or automation scripting
- Practical experience with public cloud, AWS Certification is a plus.
- Experience working in banking and payment domain: High and low value payment, SWIFT, Real time payment, collection, cheque clearing, tax payment, partner bank system
- Strong collaborator with ability to foster relationships effectively with diverse groups across geographies.
- Adaptable and able to multi-task, handling complex requirements.
- Program management skills preferred.
- Flexible to extend on weekends if required.
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
