Introduction At IBM, work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? If so, lets talk.
Your Role and Responsibilities
Own the end-to-end authoring process: Design, develop, edit, produce, translate, and manage the lifecycle of technical content.
Propose and execute content development and user experience strategy: Work closely with stakeholders such as Product Owners, Engineering, Marketing, and Design to understand business problems, goals, and desired outcomes.
Evaluate content requests: Collaborate with stakeholders to understand and address content needs effectively.
Design, develop, and publish IBM technical content: Create content such as tech notes, blogs, product documentation, and multimedia that is easy to use, understand, and find. This may also include guided tours and training materials.
Simplify complex AI concepts: Translate technically complex AI concepts into consumable content that drives user actions.
Deliver clear, inclusive, accessible, and translated content: Ensure content is suitable for a global audience, adhering to content design practices.
Research and design content based on user scenarios: Understand personas, deliver content for design iterations, develop and clarify UI terms, actively contribute to design reviews, and conduct user testing/research to validate content.
Collaborate with cross-functional teams: Work directly with Design, Product Management, Development, Marketing, Support, Sales, and Training to tell a cohesive product story. Use expertise and user empathy to influence product design decisions and deliver the best user experiences.
Maintain the publisher page: Ensure the page is up-to-date with relevant information and insights.
Stay informed about AI industry trends: Understand the happenings in the AI industry to keep content relevant and cutting-edge.
Required Technical and Professional Expertise
2+ years of experience as a technical writer for enterprise software.
Command of U.S. English: Writing, curating, and editing content for accuracy, clarity, and usability.
Modeling and formatting content: Transform content into viable, feasible, and desirable solutions.
Proven experience simplifying complex content: Make AI concepts accessible to users.
Research and study subjects: Inform content by understanding the context and subject matter.
Define and apply consistent voice and tone: Maintain consistency throughout a content journey.
Knowledge of markup languages: Familiarity with DITA XML, Markdown, HTML, and authoring tools like Oxygen.
Experience with Content Management Systems.
Experience documenting detailed technical content: Such as APIs and SDKs.
Foundational understanding of UX design and design research.
Proven communication skills: Strong written and verbal communication abilities.
Preferred Technical and Professional Expertise Desired Additional Qualifications and Skills (“Nice to Have”)
Experience working in an agile, squad-based, continuous delivery development model.
Ability to work independently: Strong sense of responsibility and commitment to a dynamic, team-based environment.
Experience with video creation software and digital adoption platforms: Such as Camtasia and Walk me.
Degree in Writing, English, Journalism, Communication, Information Design, or related field, or a technical degree.
