Technical writer

About Us:  

LogicMonitor is the leading fully automated, cloud-based infrastructure monitoring and observability platform for enterprise IT and managed service providers.

We love going to work and think you should too. We are customer obsessed, work as one agile team, and strive to be better every day while building trust. These are our core values. We foster a culture of performance and recognition, allowing us to transform growth as we enable our employees to do the best work of their careers. 

This position is located in Pune. You'll be working in a major tech center of Pune, India.  We call our offices Centers of Energy, because they’re where we accelerate work, spark creativity, and ignite our culture of connection and celebration. Our teams coordinate their time in Centers of Energy to reflect how they work best.  

LogicMonitor is an equal opportunity employer. We deeply care about our employees' well-being, creating an environment where everyone feels valued and respected. We celebrate the diversity of our team and are committed to fostering a culture of inclusivity. When you join LogicMonitor, you're not just an employee to us, but a valued member of our community. Come as you are, be yourself, and let's grow together.

To learn more about life at LogicMonitor, check out our Careers Page.

What You'll Do:

Good content is paramount at LogicMonitor, the leading cloud-based hybrid infrastructure performance monitoring platform for Enterprise and Managed Service Providers (MSPs). The Technical Writer will be responsible for creating in-depth technical documents, and release notes and manuals that explain complex information about infrastructure and application performance monitoring in a clear and concise manner tor a highly technical audience (including software developers, Operations engineers, and network and system administrators). The Technical Writer will work collaboratively with Product Management, Engineering and Quality Assurance staff to ensure accuracy of product feature / function descriptions and details.

Are you looking to combine your writing skills with your love of learning new technologies? Are you as comfortable with exploring the technical capabilities of a SaaS platform as you are writing clear and effective prose? If so, we'd love to talk to you.

Here's a closer look at this key role:

• Participate in the release process as a part of the cross functional team
• Understand LogicMonitor's strategy for content management
• Research and write the Release Notes for releases based on a 3 week sprint cycle
• Research and write technical documentation to explain new functionality use cases, enablement and feature function details.
• Continually measure reader engagement with content, and iterate to improve content definition, craft, and distribution
• Collaboratively ensure a consistent look, style, voice, tone, message, and brand across all product documentation
• Edit for consistency, clarity, brevity, accuracy, and readability—across digital and print media
• Provide accurate and timely project reporting on all your content activities
• Recognize opportunities for process improvement and implement them
• Write and implement user interface (UI) text that is aligned with the LM UX writing guidelines

• BA or BS preferred (Computer Science, Engineering, or English a plus)
• 1-3 years technical writing experience 
• Clear, strong oral and written English language skills
• Excellent content planning and organization skills
• Comfortable researching new technologies, learning how to use them, and reducing their complex workings to clear prose.
• Organized and detail­-oriented to effectively manage projects and programs that will require contributions and feedback from other functional group

 

A plus/nice to have:

• Working in an Agile development environment
• Knowledge or experience with bug tracking systems (e.g. Jira)
• Previous experience using content authoring tools
• Preferably technical writing or other experience at an enterprise IT vendor
• Previous work experience related to any of the following technologies/areas-
• Monitoring solutions (network, server, storage, database, application performance, etc)
• Virtualization technologies
• Cloud and container computing
• Code as a Service, Infrastructure as a Service, Platform as a Service
• Storage solutions
• Load Balancers
• Webservers (IIS, Apache, Tomcat, etc…)
• Database (SQL, MySQL, MongoDB, Postgress, etc…)
• SaaS-based software solutions
• ITOps, IT Service Management tools, technologies