Job Summary:
The Technical Support Specialist will be responsible for consistently providing high quality resolution of technical issues / questions and on-going customer support. This position will provide first-level trouble shooting and resolution of customer issues. The incumbent will be given latitude to perform minor warranty maintenance, communicate with Masimo Engineering and Clinical Specialist teams, ship products and parts and catalog customer questions and issues. This position will also provide phone support to customers regarding the proper use and maintenance of Masimo’s products and applications. Ensuring customer satisfaction is critical and must be accomplished by meeting or exceeding their expectations. Keys to success include: detail orientation, speed, and thoroughness in resolving technical issues. This position will also form part of the Masimo Global support umbrella. Innovation and subject matter expertise will be rewarded with opportunities for career growth and advancement in a company that makes a difference in people’s lives. This role is 40% field, 60% office based.
Duties & Responsibilities:
Minimum & Preferred Qualifications and Experience:
Minimum Qualifications:
Preferred Qualifications:
NA
Education:
Minimum Diploma in Biomedical Engineering, or related field with 3 year experience.
Fresh Grads are also welcomed to apply and will be assessed by technical aptitude and growth potential.
Physical requirements/Work Environment
This position primarily works in a mixture of office and field environments, making daily customer contact over phone/email or on-site. It requires frequent sitting, standing, walking and lifting (must be able to lift a minimum of 50 pounds). Daily use of a computer and other computing and digital devices is required. May stand for extended periods when facilitating meetings or walking in the facilities. Must be able to travel extensively (both domestically and locally).
The physical demands of the position described herein are essential functions of the job and employees must be able to successfully perform these tasks for extended periods. Reasonable accommodations may be made for those individuals with real or perceived disabilities to perform the essential functions of the job described.
Masimo is an Equal Employment Opportunity Commission / Affirmative Action employer. We encourage Minorities, Females, Disabled and Veterans to apply.