The job profile for this position is Technical Support Senior Analyst, which is a Band 3 Senior Contributor Career Track Role.
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Organization
Cigna is a multinational organization and a leading global health services Provider, dedicated to helping people improve their health, wellbeing and sense of security.
You’ll be joining a global team with offices located in America. Cigna are now primarily following a hybrid work model with Production Support teams located in America, Europe, India & Malaysia.
Role
The Technical Support Senior Analyst role will join our production support team responsible for supporting a portfolio of applications, databases and services. Responsible for the oversight of day-to-day activities of the production and lower environments.
The Production Support team provides several services for International Health (IH) including:
The successful candidate must have an appetite to own the day-to-day delivery against Service Level Agreements (SLA) and provide a high level of customer satisfaction. The motivation to drive change towards modernization and automation across the team’s processes and practices.
The role will be responsible for working with business and IT Partners across the company to manage the services and provide technical support to the IT and business teams.
The primary focus of this role will be working with an emerging support team based in Cigna’s CHSI location in India and providing services to the International Health Americas business.
Must be comfortable dealing IT control processes taking ownership of the controls for the applications and supporting the production release process.
This role requires a good balance between providing technical guidance/ analysis, resolving technical and data related task, and ensuing solution(s) align with Cigna best practices ways of working to exceed SLAs.
Working with our development teams closely understanding and managing the release process. Following and improving our governance processes.
Candidate profile
Cigna is specifically looking for a dynamic, seasoned, experienced Technical Senior Analyst with Java, ,SQL Server & Unix experience. An IT professional with strong skills in Service Delivery, Application Management & Support processes.
Insurance or financial services background would be a strong advantage.
Integrated applications – understand where application sits in wider Architecture
Must have confidence to quickly learn the technical and functional aspects of a complex service.
Ability to communicate with technical and operations (non-technical) team member
Behaviors
Skills and Experience
Candidates must have strong experience in the following areas:
Advantages in having experience in the following areas:
Please note that you must meet our posting guidelines to be eligible for consideration. Policy can be reviewed at this link.