Job Summary
We are looking for a Technical Support Professional to provide first line support to our product users. In this role, you will be working as part of the core technical team which provides excellent technical support, customer care, product implementation, customization and training to all Tekla Structures customers across India.
You will be involved in diagnosis & troubleshooting of software problems. Interpret the client’s requirements and assist them to provide product level support, applying standard industrial practices, provide tailor made solutions to fit their requirements by applying your industrial domain expertise.
Key Responsibilities
Delivering technical support to the users of Tekla softwares products.
Addressing customer queries over the phone, by email or solving issues through Web meeting
Work effectively with customers
Technical documentation preparation
Coordinating with customer for follow-up /feedback
Ability to learn in house system based Tools
Ability to perform comprehensive research and investigation on customer Problems.
Required Skills & Experience
Have a degree in Civil/Mechanical Engineering or equivalent, from an accredited University
Min 2 years exp in Steel Detailing /Design Industry or Professional experience of using Tekla Structures or other BIM software
Masterful communication in written and spoken English
Technical troubleshooting and problem solving skills
Utilize excellent analytical skills
Team oriented, service-minded & coachable.
We Appreciate
Systematic and organized way of working
Experience in handling steel detailing projects
Patience and self organized with the ability to multitask
You must enjoy helping others and developing their skills.
Job Location:
· Navi Mumbai, Maharashtra office.
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