Title: Technical Support Engineer 4 .
Role: TAC Engineer – Routing
Business Unit: Juniper Advance TAC
Required Experience: 8+ Years
Location: Bangalore
Juniper Network’s Technical Assistance Center (JTAC) is a team of highly experienced engineers who provides focused technical support to customers on Juniper products.
This position is for Advance TAC team and will provide level 3 (L3) product escalation support for routing platforms from different products series like M, T, Mx, ACX and PTX. This is an individual contributor role. There will be weekend and holiday coverage as per roster.
Responsibilities:
- Lead and drive problems reported by customers on Juniper routing platforms towards effective resolution.
- Narrow down reported problems to software/hardware, replicate customer reported problems in JTAC lab for engineering engagement, own and document communications among customers, engineering and other stakeholders and provide final fix to customers.
- Work with highly knowledgeable group of customers and partners. Be an escalation point for other TAC groups within the organization.
- Be a customer advocate for timely resolution of the problems reported, understand the environment/network and impact on business.
- Participate in cross functional tasks such as new product development projects, create knowledge base and whitepapers.
- Be a fast learner and keep pace with newer technologies and new products. And help improve processes and tools.
Requirements
- Requires B.E. in Electronics Engineering or Computer Science with at least 8+ years of experience in the Networking industry.
- Troubleshooting, implementation and support of large IP networks (preferably Service Provider)
- Excellent Customer handling and communication (verbal and written) skills and experience in directly interacting with the global customers.
Primary Skills
- Thorough understanding (Packet level) of –
- IP Packet flow, OSI layers
- Layer 3 - IP and related technologies (ICMP, TCP, IPSec, GRE, QoS, VRRP)
- IP routing protocols (BGP, OSPF, ISIS , RIP)
- Layer 2 technologies (Ethernet, 802.1q/p VLAN, STP, RSTP, ARP, PPP, MLPPP, LACP)
- Experience in PTP/ SyncE protocols.
- Understanding/Exposure/Expertise in one or more areas –
- MPLS, VPLS, L2 VPNs, L3 VPN, EVPN, VxLAN
- MPLS Traffic Engineering, LDP, RSVP, Segment Routing
- Multicast technologies NG-MVPN, PIM
- Perl/Unix/Expect/Python scripting
- Preferred Certifications - JNCIS-SP, JNCIE-SP/DC/ENT, CCIE-SP or other equivalent certifications.
Juniper is an Equal Opportunity workplace and Affirmative Action employer. We do not discriminate in employment decisions on the basis of race, color, religion, gender (including pregnancy), national origin, political affiliation, sexual orientation, gender identity or expression, marital status, disability, genetic information, age, veteran status, or any other applicable legally protected characteristic. All employment decisions are made on the basis of individual qualifications, merit, and business need.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
