Technical Support

Responsibilities

• Taking client queries over call / email / chat
  
• Resolve the tickets via call / email / chat/ remote tools
  
• Register client queries in Ticketing tool
  
• Follow-up with clients and with internal teams
  
• Resolve the issue within the SLA and company guidelines
  
• Escalate the ticket to the respective team and follow-up
  
• Resolve the tickets related to printers, cash drawer, networking and Posist product
  
• Sending updates to clients related to reported queries
  
• Working in rotational shifts
  
• Creating troubleshooting documents
  

• Good communicable skills
  
• Should be able to work in 24*7 environment, rotational shifts (weekly offs will be there)
  
• Practical knowledge of hardware, network troubleshooting, printer installation (USB and network)
  
• Good decision making skills
  
• Multitasking
  
• Willing to work cross teams
  
• Should be a team player
  
• Should have knowledge of remote tools
  
• Good Skills to adapt any software tool
  
• ​Documentation skills is an add on
  

• Get your hands on one of the best restaurant SaaS products
  
• Work with 18,000+ happy brands in 50 countries 
  
• Be a part of a small & friendly team of marketers 
  
• Open and transparent work culture