Technical Solutions Cons IIThis role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office.
Who We Are:
Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.
Job Description:
HPE Operations is our innovative IT services organization. It provides the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation. Our teams collaborate to transform insight into innovation. In today’s fast paced, hybrid IT world, being at business speed means overcoming IT complexity to match the speed of actions to the speed of opportunities. Deploy the right technology to respond quickly to market possibilities. Join us and redefine what’s next for you.
What you’ll do:
Responsibilities:
4+ years of Experience in Compute Hardware troubleshooting. (L2)
Install, administer, and maintain hardware infrastructure.
Diagnose and correct system issues, whether these be issues with correct operation or performance.
Reinstate integrity of system as quickly as possible following an outage in order to minimize downtime.
Triage and solve user-submitted tickets, especially when they relate to the infrastructure.
Track resource usage using monitoring and queuing software.
Actively participate in Knowledge Management by creating new technical documents.
Patch system firmware and software as needed.
Peer assistance is an added trait.
What you need to bring:
Technical Skills:
Primary : HPE Proliant DL / Apollo / Blade Server, Cisco Server, OneView
Secondary : Hypervisor (Vmware)
Demonstrated expertise with Hardware administration, including OS (Vmware/Linux/Windows)
Expertise with high-speed networking such as InfiniBand and 10/40 Gigabit Ethernet.
Familiarity with Hardware products like: HPE Proliant, Apollo, Blade,SDFlex and Synergy
Experience withCisco Hardware (UCS series, UCS Manager).
Experience in server hardware and troubleshooting.
Experience managing multi node clustered setup.
Experience using and supporting appliance like Oneview, iLO, BMC, UCS Manager
Knowledge of Server profile and fault tolerance.
Experience on troubleshootingofVirtualization (Vmware).
Familiarity with monitoring tools like Grafana/Nagios/Opsramp.
Knowledge on troubleshootingofESXiand vCenter performance issues.
Familiarity with the Server Storage connectivity basics.
Good to have basic understanding of Nimble/Netapp/Pure/Cloudian/Data Protect cluster solution.
Experience in Incident/Change/Problem management and Root Cause Analysis.
Shift: Rotational 24/7
Business Skills:
Demonstrate strong written and verbal communication skills.
Interacting and collaborating across different technology teams within HPE.
Must work towards achieving HPE’s vision for our customers.
Affinity and a thorough understanding of support processes defined within HPE.
Ability to work in a 24x7 environment in rotation shifts
Exhibit “Customer First and Customer Last Attitude” consistently.
Ability to drive cases to closure and provide Case Summary.
Demonstrate high level of technical & communication skills.
Takes responsibility for end-to-end problem ownership and its solution.
Additional Skills:
What We Can Offer You:
Health & Wellbeing
We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
Personal & Professional Development
We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.
Diversity, Inclusion & Belonging
We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.
Let's Stay Connected:
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Job:
Job Level:
HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.
Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.
HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.