Technical SME - Enablement (Platform – Core & client)

About Commvault 

Commvault (NASDAQ: CVLT) is the gold standard in cyber resilience. The company empowers customers to uncover, take action, and rapidly recover from cyberattacks – keeping data safe and businesses resilient. The company’s unique AI-powered platform combines best-in-class data protection, exceptional data security, advanced data intelligence, and lightning-fast recovery across any workload or cloud at the lowest TCO. For over 25 years, more than 100,000 organizations and a vast partner ecosystem have relied on Commvault to reduce risks, improve governance, and do more with data. 

JOB DESCRIPTION:

Technical SME - Enablement (Platform – Core & client)
The Opportunity

At Commvault, we generate a rare energy that powers our ability to rethink what’s possible and astonish customers. Together, we aim to inspire innovative solutions in an environment that promotes creativity. Our Technical Enablement team is looking for a Technical SME to build the learning experience based on technical knowledge and proficiency. The ideal candidate should be a technical guide specialized in discrete parts of the Commvault Cloud suite of products, possessing a comprehensive understanding of the technical intricacies, functionalities, and rationale behind them. Stay up-to-date on any developments within your product domain, and be an enthusiast for both the Commvault Cloud software and SaaS sides of your portfolio. Additionally, the candidate should excel at translating complex technical concepts into persona-appropriate content. Highly diligent, the ideal candidate loves to work as a team, takes direction well, and is eager to bring strategic and creative solutions to every project.
 

• Collaborate with Engineering and Product Management to develop content for specific Cyber Resilience product and technology domains.
• Create strawman/draft training content scripts and proper tagging following approved taxonomy, to meet the requirements of the product/technology and align with the expected learning outcomes for technical personas.
• Build product demonstration and how-to multi-media content with scripts tailored to address technical use-cases.
• Conduct on-camera recordings and conduct virtual technology training sessions as the need arises for various technical user groups.
• Design, build and maintain hands-on labs and simulations for Support, Customers and Partner technical enablement training on Commvault solutions, services, and technology areas.
• Collaborate with strategy and productivity team to find opportunities for product and technology enhancements, and updating all relevant training content (including tagging) to align with release cycles and GTM timelines.
• Act as the primary advocate for specific product and technology domains to ensure multi-functional alignment and deliver on customer success goals.
• Product guide with the ability to research, outline, create and deliver deep-dive technical trainings for various technical personas.
• Mentor and guide technical content creators in the build and deployment of technical training content that is engaging for end users and technically accurate.
   

• Expert in Commvault product/technology areas such as Backup & Recovery, Virtualization, Cloud, HSX, Client/Server, SaaS.
• Proficient in working in data centers with server-based technologies (Windows and/or Unix)
• Tier 2 technical support for Commvault products or similar experience highly conducive
• Proficient in using MS Office applications and content creation applications, such as Camtasia, Articulate Storyline, Adobe Creative Cloud Apps, or similar software
• Proven capability in designing training for different modalities (live classroom, virtual, training, eLearning)
• 3-5 years of experience with Commvault software with proven technical training capabilities.
• Total year of experience up to 5 years in the data protection, cyber recovery industry.
   

Please take a look and meet our hiring Manager Damian Andre

https://www.linkedin.com/in/damian-andre/
 

• Continuous professional development, product training, and career pathing
• Annual health check-ups, Car lease Program, and Tuition Reimbursement
• An inclusive company culture, an opportunity to join our Community Guilds
• Personal accident cover and Term life cover.

Ready to #makeyourmark at Commvault? Apply now!

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Commvault is an equal opportunity workplace and is an affirmative action employer. We are always committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status and we will not discriminate against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we work.

Commvault’s goal is to make interviewing inclusive and accessible to all candidates and employees. If you have a disability or special need that requires accommodation to participate in the interview process or apply for a position at Commvault, please email accommodations@commvault.com For any inquiries not related to an accommodation please reach out to wwrecruitingteam@commvault.com.